How to send a log-file

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1

If we ask you to send a log-file please always only do this via the In-App process!

Open the hamburger menu of the Nuki App and select Help at the bottom of the list:

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Scroll down to Contact customer support option to start the process:

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You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process:

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2

Stephan … can you pls update this post to the latest release 2.7.6 ? I have no clue how to pull the error log file
rgds Axel

3

Thanks for the note. I updated the description to the latest process.