How to send a log-file

If we ask you to send a log-file please always only do this via the In-App process!

Open the hamburger menu of the Nuki App and select Help at the bottom of the list:

Scroll down to Contact customer support option to start the process:

You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process:

Motor Blocked 0x01
New firmware 1.7.3
Nuki App Beta 2.0.2
Create a web account with the Android bridge
Open door function problem
Nuki Smartlock 2.0 soll nach รถffnen mit App den Autounlock verhindern
APP UPDATE: Nuki iOS App 2.6.1-Beta
Smart Lock 2.0 Door Sensor in 2.7.x Beta
APP UPDATE: Nuki Android App 2.6.4-Beta
Opener push message takes too long
Bridge 2.4.x upgrade
No more Auto Unlock and Auto Ring to Open since Android 10
Notification Settings keep getting reset after a few days
Smart Lock Firmware 2.7.x/1.9.x Beta
Geofence not working for my Opener but is working for the Lock
APP UPDATE: Nuki Android App 2.5.0-Beta
Opener push message takes too long
Not able to pair with Android Wear (V2)
Niki 2.0 - doors were opened without command ๐Ÿ˜”
Niki 2.0 - doors were opened without command ๐Ÿ˜”
Nuki auto unlock not working because of not working geofence
APP UPDATE: Nuki Android App 2.3.1-Beta
Open door function problem
Smart Lock offline
Bluetooth issue with Samsung Galaxy
Nuki opens the door at 5:45 am when everybody was sleeping at home
"Open" lock
Motor Blocked (0x01)
NUKI Smart Lock for enthusiasts
Auto unlock problem with Android Pie
Auto unlock problem with Android Pie
Homekit doesn't work
Auto unlock problem with Android Pie
Nuki Smart Lock 2.0 (Smart Notifications)
Niki 2.0 - doors were opened without command ๐Ÿ˜”
HELP! Nuki opens the door when away
Significant delay in remote access
Nuki Lock 2.0 works erratically
Nuki Lock 2.0 works erratically
SOLVED: AutoUnlock dead since App Version 2.0.6
SOLVED: AutoUnlock dead since App Version 2.0.6
Auto-Unlock an hour after entering the flat
Can't load Lock Firmware 1.7.3
Auto Unlock (Android)
No Webhook State after LockAction Nuki 2.0
SmartLock v1 + Bridge v1 + Android Beta (2.7.1) = Cannot Manage Settings (Error 813)
Adding opener gives error
Not able to pair with Android Wear (V2)
Smart Lock offline
Nuki Smart Lock 2.0 failed to recognize leaving / entering Geofence
Auto unlock: No permission
BUG in Android App swiping OPEN/CLOSE

Stephan โ€ฆ can you pls update this post to the latest release 2.7.6 ? I have no clue how to pull the error log file
rgds Axel

Thanks for the note. I updated the description to the latest process.