Nuki Smart Lock 2.0 (Smart Notifications)

[Stephan (Stephan Lendl)]

I am also using the Huawei P20 Pro and Auto Unlock and Smart Notifications work for me without problems with the following settings:

And don’t forget to check your battery saving settings:

If you still got problems after checking that (or already got those settings) please send a log-file with a short description of the problem and the exact time when it occured to our support team at contact@nuki.io, so they can check the details of what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via the In-App process! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to Contact customer support option to start the process: [Nuki_support_1] You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process: [Nuki_support_2]

This is focused on developer related issues.