No more Auto Unlock and Auto Ring to Open since Android 10

[Stephan (Stephan Lendl)]

@storm

Nuki app has a location and physical activity allowed. Battery optimisation disabled and I am not using any kind of battery savers. Also have enabled a background data in mobile data and wifi section.

Everything set as needed, yes.

@storm

I disabled wifi scanning and bluetooth scaning in location setting to enforce using a gps and mobile signal location method.

This setting normally improves the accuracy of the location we get.

For us to follow up it would be best if you send a log file (with debug mode activated before you retest) to our support team at contact@nuki.io, so they we can see the differences for when it works and when not.

How to send a log-file

If we ask you to send a log-file please always only do this via the In-App process! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to Contact customer support option to start the process: [Nuki_support_1] You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process: [Nuki_support_2]