Bluetooth issue with Samsung Galaxy

Hello, I would like to report problems with Bluetooth pairing.
I use Galaxy Note 4 (but I tried also on 2 Galaxys S5) and they are not able to find NUKI in pairing mode or in maintenance mode.
But…
I ask my friend to set up my NUKI with Motorola G5plus phone and he configured my smartlock and send me invitation code and then I could connect to my Nuki and from this time it is connected and working fine with my Note 4. Something strange for me…
We also tried to connect with Galaxy S9 and it works without any issue.
Please look on that problem…
Regards,
Pawel

I can’t pair my Note 4 with NUKI also…
rooted and unrooted the same poroblem.

Get used to it… NUKI Support Team has your problems deeeeeep in the ass… That is the reality…

Restarting the BLE stack on the phone may help, but bluetooth-implementations vary a lot, so to check in detail we would need a log-file you can send to our support team at contact@nuki.io.

This forum is only for developer related issues.