Nuki opens the door at 5:45 am when everybody was sleeping at home

[Juan_Carlos_PapaGeek (JC - Geek Daddy)]

Hello.
Last night around 5:42 am, Nuki opens the door without human intervention. You can imagine how big was the scare.

I check the log and it seem Nuki receive a lock instruction around 6 minutes before. At this time everybody was sleeping.

I think my cellular restart some gps services or something like that and Nuki supposed I was out of my home and later when the cellular restart the Gps Niki detects again my position at home and opens the door. But I don’t understand who send the Lock command.

Currently I have a Samsung note 8 and Nuki had the firmware 2.5.0

After the issue, I install the latest firmware (2.5.1), the latest Niki Android beta app and latest Samsung security patch.

I try to attach some screenshots with versions and long

[Stephan (Stephan Lendl)]

Please send a log-file to our support team at contact@nuki.io, so they can check the details of what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via e-mail or private message! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to the Error log section and press Send error log. (For more information in the log, enable Debug mode and repeat the process that caused the problem before sending the log.) [log-file_debug] This will open an email draft with the log-files attached. Please include a short description of th…

As you maybe had no Debug mode on; please still provide us with the log file. Auto Unlock could maybe explained with some GPS issue, but lock command before is also very strange if not sent from you at that time.

[Juan_Carlos_PapaGeek (JC - Geek Daddy)]

Fortunately it never happened again. I have activated the Debug mode, for future issues I will send the log.
Thank you for you support