Nuki Lock 2.0 works erratically

[Stephan (Stephan Lendl)]

@dimk

Ich have the same problem.
The door was unlocked and stand open. Now the Smartlock closed and opened the door. In the Protokoll stands “Positionserkennung”.

My Hardware: Nuki 2.0 latest software App and Smartlock. Doorsensor enabled.

Ich tried also to disable the doorsensor with the same behavior.

“Positionserkennung” could mean that it restartet for some reason

Please also send a log-file with a short description of the problem to our support team at contact@nuki.io, so they can check in detail what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via the In-App process! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to Contact customer support option to start the process: [Nuki_support_1] You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process: [Nuki_support_2]