Smart Lock offline

[Stephan (Stephan Lendl)]

Hallo Jav!

Can you please send a log-file from your iOS App to our support team at contact@nuki.io, so they can see what the App gets reported exactly.

How to send a log-file

If we ask you to send a log-file please always only do this via the In-App process! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to Contact customer support option to start the process: [Nuki_support_1] You will need to fill out some data and select the affected device and debug logs will be automatically created and added to the support ticket in the process: [Nuki_support_2]

This will also include the Smart Lock ID.

Could you try to lock the (e.g. already locked) Smart Lock via Nuki Web and include the result of that test? So they can check if it is a sync issue ot is is really offline.