How to enable debug mode on a Nuki Smart Lock or Nuki Opener

Open the hamburger menu of the Nuki App and select Help at the bottom of the list:

Scroll down to the Error log section and make sure Debug mode is enabled.

Open the hamburger menu of the Nuki App again and

  • select Manage my devices
  • select Smart Lock or Opener
  • select an existing device
  • click on Manage Opener or Manage Smart Lock
  • click on the headline for 7 times to enable/disable debug mode on the device

With debug mode enabled, certain messages are written to the protocol of the device.

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