I’ve just updated to 4.4.4 on a 4th generation (non pro) to try and fix issues with the button either not responding or having delayed responses. It looked like it had fixed things at first, but actually the issue still seems to be present. Others have mentioned the same thing on this thread - is this a known issue or should I be reporting this separately somewhere?
This might not be relavent, but the device is also picking up on the wrong battery type. It says it is on a power pack and is charging, whereas it is using regular alkaline batteries. I turned off automoatic detection and it still incorrectly says that it is charging.
Smart Lock Beta 4.4.4
Smart Lock now waits 2s after door has been closed before executing the “lock immediately after closed”
This new 2 second pause was never necessary for me.
When i’m going to leave the house, i do not want to wait for extra 2 seconds until i can be sure that lock’n’go worked!
So please make it configurable, maybe so:
Number of seconds to wait (0…5) before executing “lock immediately after closed”
Any idea when a new firmware version will be released that reports the correct status of the lock? To be clear, I have the lock set to lift up handle and have a split spindle so the door cannot be opened from outside without selecting ‘Open Door’ (which doesnt do anything as the Nuki believes it is locked).
Just as a side note, I notice the Apple Watch app connects to the lock very quickly and when choosing open the lock starts trying to open straight away on the odd occasion when reporting the correct unlocked status (iOS app still takes about 10 seconds + to connect and accept the open command)
Hello, I have SL Pro 4 with 4.4.4 without Bridge and I no longer have problems communicating with WiFi. I have started using the automatic unlocking (I didn’t use it before) which works fine 50% of the time but the rest of the time it takes a long time to connect and I have to wait in front of the door until it connects and opens. I have to say that this happens with all the mobile phones in the house. Does it happen to anyone else?
We are taking issues seriously, but this is a developer forum and not a customer support forum. It’s not a place to solve individual issues. There is also no guarantee that any question in the forum receives an answer from a team member.
In this topic here we’re asking for feedback to the changes in the latest firmware betas. Auto-Unlock problems have nothing to do with the latest firmware betas as auto-unlock is done by the Apps. Most of the problems with Auto-Unlock stem from sleep modes of mobile phones or GPS accuracy issues and are highly individual. Please check out the wizards in the App and the FAQ&helpcenter texts and contact customer support through the Nuki App if the problem persists.
I know this is a forum for solving problems arising from beta firmware updates and not for solving individual problems, but if you read the thread I attached you will see that it is not just an individual problem but a widespread one, and that it is derived from the update to 4.3.10, so it is clear that it falls completely within this forum and must be solved by it. I hope Nuki takes care of it and solves it as it solved the problem with wifi connections.
If you put your phone into flight mode, turn on BLE and open the Nuki App. How long does it take until you get the status when you are in front of the door? Do you have Android or iOS?
I’m away from home these days, I’ll do it when I get back. In the meantime, let’s see if any other colleague who suffers from these failures can try it.
I think I have managed to narrow down the issue for the lock not reporting the correct status and a significant delay when sending open command to the lock - I had Optimize locking set to Significantly reduced locking distance as this works for my lock and has the benefit of reducing battery usage and speeding up locking/unlocking. I have set the option back to Normal (default) and now the lock reports the correct status at all times and the delay when choosing to open the door is a second - the app still shows connecting however the lock now reacts almost instantly.
@Juergen do you want me to test and report back Reduced locking distance option in Optomize locking settings?
Original post has been updated with release notes for the Smart Lock (4th generation) Beta 4.4.5
This Beta includes an important fix for the physical button, ensuring that any manual input is recognized and handled properly. Next to that the motor strength has been adjusted to ensure that the latch stays pulled during an unlatch operation. Lastly adaptions have been made to the LED handling as several users reported that the LED behaved strange in random cases.
Hi, before to update to 4.4.5 the battery level was 40% and now after update is 60%. Any reason? I have the setting in NUKI POWER PACK.
EDIT: after 5 minutes the battery shows critical
There are two different versions of the Nuki Power Pack. The Smart Lock needs to perform a lock action in order to properly differentiate which PowerPack is inserted and adjust the battery percentage calculation accordingly. Therefore the battery % might not be accurate until a lock action has been executed after a reboot.
Hello,
Since the last official version I have a bug with my smart-lock 4 pro.
I decided to upgrade to the beta version (4.4.5) hoping that the problem is fixed because I have a lot of problems with my HOME ASSISTANT automations.
Here is a description of the bug, visible from the NUKI IOS application, or from mqtt, thread or matter.
When I unlock the lock, the state is unlocked for 2 seconds then the state goes directly back to locked while the lock is still unlocked.
