I feel the same way. I can’t load the app either on my Galaxy Watch 4 or my Fossil Gen5 because the PlayStore tells me the watches are incompatible. I bought SmartLock Pro 3.0 yesterday specifically because of the smartwatch support.
As far as I can tell at this point, it is clearly a case of fraudulent misrepresentation. I quote the manufacturer:
“Use Nuki with your smartwatch
The Nuki app is also available for the Apple Watch, Android smartwatches (Wear OS) like the Garmin Watch, the Galaxy Watch (Tizen OS) and the Huawei Watch (HarmonyOS).”
It would be important for me to know if support for these watch models is generally discontinued or if this is a short-term temporary problem.
This would greatly influence the decision of a refund.
if you are primary looking for a nice and quick solution to open your door with a Galaxy Watch 4, go and get a refund…
Even if you can load and install the app, you will have nearly every time wait minimum 15 seconds to get the watch app connected to the smart lock. Plus the time you need to click in the app to start the unlatch and the delay to get the unlatch done… This can end up in half a minute or more to get the door opened.
This delay makes the app completely useless.
Not sure what the problem is, but Nuki seems to be not interested in solving it, or there is no technical solution. This problem is known for month and nothing is hapening.
We double checked on Play Store and there are versions/builds available for your watches. Maybe a watch restart helps - we cannot explain why this happens. We have many customers with Galaxy Watch 4 or 5 with the app installed.
Yep, I can confirm that after not being able to find the app in the WearOS Playstore, yesterday it was visible and I successfully installed it on my two Galaxy Watch 5 Pro.
After installation the app showed a message like “no device found”. Then I also opened Nuki app on smartphone. The WearOS Nuki automatically connected and since then I´m able to use the GW5Pro to interact with the Nuki lock.
Also, I have the feeling that the commands (from the watch) are executed much quicker now (max. 3-5 secs). My environment: Nuki 3 (nonPro) + Bridge.
Haven´t tried direct BT connection between watch and lock as I always got my mobile with me or at home (watch and phone are connected).