So this bug today caused two Nuki 3.0 Pro’s to go offline (6+ hours since they went down), and lose their MQTT connection. Both on different locations, connected via different providers and networks.
I just called support and they conformed issues with the online services, making Nuki’s drop their MQTT connection. I wasted a good part of my day, as all services are (still) green on Nuki’s status page.
This needs dealing with. A local service (MQTT) should not go down, because a cloud server is down (or unreachable). That’s just stupid. I can ping the lock on my Network, so WIFI is connected.
Nuki, this is an excellent example why this needs fixing as soon as possible.
Update:
At least the status page now reflects the problems:
