With the new beta, I am able to open my door via App!
I made the following mistakes during my first installs:
I didn’t close the intercom for testing. I left it open … DON’T test with an open intercom.
I removed the black intercom cable
After fixing this, I was able to get into the first steps of configuration in the app. But at the point, when Nuki wants to configure Ring to open it failed. But I answered the question “Has Nuki opened the door?” with yes, that is the only possibility for me to finish the setup assistent and only opening via app is possible, now.
Hi Michael,
Ritto 4630 is still in beta stage. Obviously it depends heavily on the installation situation whether it works or not. We were able to fine tune most of the intercoms, that had problems, but we are still working on improved stability on the Ritto 4630 system to get it out of beta. You can give it a try, and get in contact with me, if you run into problems. If it is not working you can send it back.
Best regards
Georg
I just want to let you know the Opener with 4630/02 works quite fine now. Had to do the configurate it twice, but now it works. Using the official firmware, not the beta.
I’m running in different issues, but not with the opener. (Reported via web-fomular).
Hello dear NUKI Team,
i recieved my opener a few days ago and everything seems to be fine but i am stuck to a problem right now.
When i enter the homezone, i am getting a notification, the opener is setting the right state but “ring to open” does not work.
The protocol of the opener logs, that “unknown” did ring and does not open the door. I can unlock the door via app perfectly.
I reconfigured the opener already and checked all the cables again. Software version is 1.5.3.
Do you have any further ideas?
Greetings
Tim
German:
Hallo,
ich habe folgendes Problem mit meinem Opener in Verbindung mit der Ritto 4630/02:
Wenn ich die Homezone betrete, erhalte ich eine Benachrichtigung von der App und der Opener schaltet sich korrekterweise in den Status “ring to open”. Wenn ich dann aber die Klingeltaste betätige, wird der Summer nicht betätigt und der Opener wechselt in den Status “erreichbar”.
Im Logfile sehe ich das Klingeln unter “Unbekannt”.
Ich habe bereits alle Kabel geprüft, den Opener zurückgesetzt und neu konfiguriert. Die Software Version ist 1.5.3. Das manuelle öffnen via App läuft einwandfrei.
Habt ihr weitere Ideen woran es liegen kann? Ich bin für jede Idee dankbar.
Habt ihr neue Erkenntnisse ob es mit dem 4630/01 funktioniert bei mir funktioniert alles ausser ring to open gibt es mittlerweile eine neue Konfiguration methode
The Opener is working fine for me with the Ritto 4630/01, using the Ritto 4630 configuration.
One important thing was really what Stefan SL mentioned above: You really need to close the case of the intercom/handset. I think this could be made a bit more prominent in the app workflow.
Can anybody here confirm or deny that the ring suppression/Klingelunterdrückung works with this setup? It does not seem to work for me currently.
Geht mir genauso.
Zu mal ich das klingeln meiner Nachbarn mitbekommen habe und das dann plötzlich im meinem Protokoll des openers Stand?! Wie geht das den? Das Gerät ist doch an meiner Anlage angeschlossen.
Hi! Leider ist das ein Fehler der schon behoben war und mit einem der letzten Firmware Updates ist dieser Fehler wieder aufgetaucht!? Vielleicht ist ein Firmware Downgrade möglich, zu der Version wo die Klingelerkennung noch richtig funktioniert hat, und nur die eigene klingel und nicht die auch noch aller Nachbarn erkannt wird!?
Unfortunately, I am also not able to connect the Opener to my Ritto 4630/02
I tried
Ritto 4630 (beta) setup
Result “Ihre Anlage entspricht nicht dem Standard”
Generic > Twinbus / Generic > Bus
Result: Succesfull configuration. But when I press “Open”, it says “not configured” again.
My main problem is that I dont know which cable is the opener and which is the Bell
When i try to remove ANY cable, the whole bell stops working and makes loud noices downstairs. There is absolutely no logic i can see …
I’m experiencing many of the issues described here with my Ritto 4630/02 – regular Bluetooth error messages at various steps during configuration that force me to start over even when I’m standing next to the Opener and never leave the Nuki app, and configuration flows that result in different outcomes (“not supported”, “success” but not able to ring to open) even when following the same steps. I’ve factory reset my Opener so many times I think I broke it, it’s giving me low battery warnings for devices I don’t have and gave itself a pin so now I can’t factory reset it anymore. So that Opener is getting returned, but I do want to try again if anyone has any ideas how to get it to work properly.
iOS app version 2022.10.1 (2318)
1 inner courtyard door with every individual unit having its own call button (this one can be opened from my Ritto just by pressing the Ritto’s unlock button, even when no one has called and the phone is on the hook)
2 exterior doors with a digital scroll-to-find-name system (these only seem to be openable from my Ritto by pressing the unlock botton after someone has buzzed me and the phone is still on the hook)
So a few questions:
Does anyone who has had success with the 4630/02 have any wiring photos to share? @riest?
I’ve been using the “4630 (beta)” option during configuration on the public app, but is there a beta version of the app with 4630-relevant changes I should get on?
