Ritto 4630/01 compatible?

Ole · September 23, 2019, 6:17pm

Hi,

is my Ritto 4630/01 compatible with the opener?

Cheers,
Ole

patrickb78 · September 23, 2019, 8:24pm

I received Opener combo with Smart Lock today. I also have a Ritto 4630/01 and although it seem to be in general compatible with newer Twinbus-Systems from Ritto (https://www.elektrikforen.de/threads/ritto-4630-tauschen.19426/) I couldn’t make it work with Opener today. With the alternative configuration Opener seem to receive the open command, but it doesn’t open the door.

I will try again tomorrow, but it would be great if the Nuki-Team could confirm that I can e.g. use the 17630 model in the setup dialog.

Here is some more detailed info (s. page 4) about that Twinbus generation:

Best regards
Patrick

patrickb78 · September 24, 2019, 4:53pm

Still not working. I tried again with the alternative configuration (i.e. switched polarity), this time using the generic twinbus-config for Ritto. Now it seem to work a little bit better. Currently I am stuck in the setup wizard where you first time have to open the door from the app. Nothing happens, so I hit the retry button. Also second attempt without effect. The third attempt suddenly triggers the opener but then the wizard get stuck in an endless loop.

Georg_S · September 25, 2019, 7:54am

Hi Patrick,
I just sent you a PN for further details.
Best regards
Georg

Olaf · September 26, 2019, 7:45am

Hello,
I´m the owner of an RITTO 4630/02, but it does not work.

What can I do to change? IMG_4906|666x500

Olaf from germany

magnus · September 30, 2019, 10:00pm

Hallo PatrickB78, I have also a Ritto 4630/01. It‘s working?

patrickb78 · October 1, 2019, 5:45am

Unfortunately no…at least not yet. I have the feeling that it is just a software problem which can be fixed. I am hoping for help from Nuki-Team

Ole · October 4, 2019, 7:39am

Hi Georg, any news on this?

Cheers,
Ole

Georg_S · October 4, 2019, 9:17am

Hi Ole,
this issue is currently under investigation. Results will be released soon.
Best Regards
Georg

Ole · October 4, 2019, 10:30am

Thanks for the quick feedback! Really looking forward to using the Opener as I think the Lock is an excellent product.

magnus · October 18, 2019, 4:16pm

Helle Geog_S,
is „soon“ past?

Juergen · October 28, 2019, 11:28pm

There’s going to be a new beta firmware 1.2.2 today which should resolve the problems mentioned here:

magnus · October 29, 2019, 7:46am

Hello PatrikB78,
do you have time to verify?

patrickb78 · October 29, 2019, 1:31pm

Hi Jürgen,

I just checked in the app if I can update my Opener to 1.2.2 but it says that there is no update available. I send Stephan a PM with my Opener ID and asked him to become part of the beta program.

best regards
Patrick

kosmonowt · October 29, 2019, 3:25pm

Hi, I‘d also like to test it.

I sent a request to contact@nuki.io with my opener ID, is this correct?

Olaf · October 29, 2019, 4:38pm

no progress for me so far with … Opener 1.2.2 and RITTO 4630/02 …

coolion32 · October 29, 2019, 5:37pm

Since 1.2.1 the Opener can handle my Ritto 4630/01 intercom. But at this time it can only open the door via app, ring to open is currently broken.

patrickb78 · October 29, 2019, 6:23pm

Stephan added me to the Beta program and I updated my opener to 1.2.2.
fyi @Georg_S @Juergen

I connected Opener according to the wizard and selected the new Ritto profile for 4630. The wizard fails with a timeout-message (and later with a configuration failed message) when ringing from the outside. It doesn’t even recognize that I am ringing.

I also switched port a/b with similar result.

patrickb78 · October 29, 2019, 6:26pm

Hi Erol,

did you select 4630 from the device list or do you use the generic model? …and could you please share an image of how you wired the opener?

Thanks
Patrick

coolion32 · October 30, 2019, 1:02am

Hallo Patrick,

I send a picture of my wired intercom today

I’ve used the Ritto from the device list