Actually disabling the logs is not changing the connection handling of the Smart Lock, thus I assume that the reboot you mention in your post was “healing” your connection.
To verify that I’m asking you to apply following steps:
Enable the activity logs again
Perform a manual reboot
Check if the connection is (still) working stable
If this is not resolving the stated connection problems you can try to disable Nuki Web by deleting the Smart Lock via the Web-Frontend (Nuki Web).
Please report your findings here - thanks for your investigations.
I had enabled activity logs, reboot device connection not stable as the same.
I had disabled and deleted Nuki Web user, reboot device but connecting still the same: not stable.
By clicking on the icon, it‘ll get connected and lost later. That is a Thread problem from Apple with 17.4 tvOS… for me it should not be related with the other problem? With Home Assistant it works even if it‘s behind the Apple TV.
Another problem is that now HomeKit ask me to confirm some automation, I don’t know why… I set automation “when the last persone leave the home, block the Smart Lock” but every time I go out the app home sen me a notification to confirm the automation, never do before…
As also mentioned here, the release is rolled out in stages, thus it can take several days until you receive the update.
If your Smart Lock is online (via WiFi, Thread or by a Nuki Bridge) the update will be installed automatically overnight once available.
I installed the new Firmware 4.2.6 some days ago and it broke my wifi connection more or less completely. I had to reset the Nuki because of calibration issues after the update. The calibration now works again, but the Wifi does not connect. I get always a message that it was not successful and if I go back and open the Wifi menu again the spinning circle stops after a few seconds.
I saw in my Home Assistant that the Nuki seems to be connected sometimes but it cannot be used in a stable way. I also see on the dashboard of my access point that the Nuki is connected to the WIFI and a IP-Adress is given.
Does anyone else have the same issue, or ideas what to do?
(With the firmware 4.1.8 MQTT was not so stable but at least the WIFI)
I also updated to the newest firmware and it haven’t improved my situation. The lock connects to WIFI for a few minutes and then drops the connection.
I’m really annoyed about it. I bought this expensive lock to be able to open the door remotely when I’m not at home. It’s not working for me right now.
Just for sharing my feedback on SL4PRO (I’m currently using 4.3.2 Beta Firmware).
I think the big problem is in the MQTT connection over WiFi; it is unstable and the MQTT connection is randomly unavailable every few hours, effectively making the smart lock unreliable (I use Home Assistant as Smart Hub). I believe this is a bug as the WiFi connection is stable (-64 RSSI) and I have other devices installed nearby that do not suffer from this type of disconnections (I use a FritzBox 7590). Energy saving is set to “medium” and I have paid attention to all the necessary precautions. Finally I tried disabling WiFi to test the Matter connection (through OTBR on AppleTV) and finally MQTT over Matter guarantees me stability! (More than 24 hours have passed without a single disconnection.) I hope that my experience can be of help in identifying any anomalies
I’m closing this topic as it became too unspecific.
If you have WiFi problems, please look at this FAQ.
If you want to help improve the firmware please join the beta program and post your findings in the topic for the firmware you are running.
If you do not want to join the beta, please contact our support via the Nuki App (Menu > Help > Contact Customer Support) in order to report problems. They will be gathered and forwarded to the development team.
