Nuki doesn't open lock wth latest update android pie

[Cees (Cees Walberk)]

Hi,
Since I updated my Samsung s8+ the lock won’t open after I got the geo fence entering notification.
It opens when I wake up my mobile

[Stephan (Stephan Lendl)]

This is a known problem (see Auto unlock problem with Android Pie) and we are working actively on a solution.
Samsung did some very strange things to the battery saving features in that update.
You can help us by sending us a Debug Log of your device. (We got Samsung S8+ here to test, but more information always helps!)
See:

Auto unlock problem with Android Pie

Hey, thank you very much for the feedback. First of all, please make sure you have the Debug Mode enabled. This can be done via “Menu -> Help ->Debug Mode”. After doing so, make sure you tried at least one AutoUnlock, so the events will be written to the logfile. Afterwards send the Logfile via “Menu->Help->Send error log” and replace the email with " au-test-feedback@nuki.io" so I will receive the logfile directly. If possible, please also add additional information about when the unlock w…

[Roadrunner (Andreas H)]

Hi,
in the battery saving features also entries for “Bluetooth” and “BluetoothTest” can be found. Could it be helpful to turn off the battery optimisation for this both entries too?

[Stephan (Stephan Lendl)]

in the battery saving features also entries for “Bluetooth” and “BluetoothTest” can be found

For which device? I have never seen this yet.

[Roadrunner (Andreas H)]

Galaxy S8
I will try to change to “not optimized”

[Stephan (Stephan Lendl)]

Thx, just checked it and saw the option on the new Samsung phones here too. Very strange that they would auto-optimize a system-function, but nothing surprises me anymore with the battery-saving “features” from some vendors.

EDIT: Our developers are aware of this and are already testing if this changes anything.

[Roadrunner (Andreas H)]

I tried the battery saving setting “not optimized” for the two bluetooth entries for a couple of days. For me this seems to have no measurable affect. Unfortunately no improvement

[Roadrunner (Andreas H)]

Are there any news how to solve the android pie issue? Thx

[Stephan (Stephan Lendl)]

@Roadrunner

Please check our new Android App Alpha:

Auto Unlock Alpha Test with Samsung Android Pie devices

We have found a solution for the problem with Samsungs Android Pie BLE-scanning in certain sleep-modes, that we want to share with you for more diversified testing. How to Update If you got an affected Samsung Galaxy device and want to help us test the latest Alpha app versions then join the Android Auto Unlock Alpha test group: https://groups.google.com/forum/#!forum/nuki-android-auto-unlock Please use the account with which you are logged into the Google Play Store. After joining you have …

We are looking forward for your feedback, if you want to test it out.

[Roadrunner (Andreas H)]

Seems to work fine again with the new version. No problems within the last week. Thanks for the fast solution.

[Cees (Cees Walberk)]

Same for me. Sometimes I have to wait in front of the door about 15 seconds and then the opening starts. Most of the times it opens as it should.

[Cees (Cees Walberk)]

After the last beta update the behaviour of the lock is the same as I reported last time. Most of the time the door opens correctly but every now and then the opening delay is approximate 15 seconds.