Auto Unlock Problem

here too the same problems with IOS 15. Since the latest IOS, auto unlock works almost not at all. Deactivating the private relay function makes no difference. Is there already a solution?

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Same here. Problem lies mostly with the Opener. Occasionally Auto-Unlock works. Most often not. Before IOS 15 it was 100% reliable, now it works 2-3 times out of 10.


Please follow the advice in the article linked by @Elisabeth_B. If you end up with submitting a support ticket you can also DM her or me the ticket ID.

Yeah, followed the instructions from the article. Will try it out for a week and see if it alleviates the problem.

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Well I followed the instructions. But the problem appears again (worked 3 day’s). If do the instructions again it works again but it stops after some days again

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For anyone in this thread still having problems, please install the latest iOS beta (2149).
This version contains some changes and especially a potential fix for the problems seen with the Opener.
Please report back in the iOS beta thread or here if it helped or not.
Thank you!

I have the same problem.

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I have now tested the latest beta.
Doesn’t work for me at all. Leaving the geofence is neither recognized nor arriving.
The automatic opening when the SmartLock is detected does not work either.
I reset Smart Unlock.

When I returned, I checked the map to see if the location search was working.
That seems to be working.
There is also no message when you come into the geofence, regardless of the distance I set.

The last version before the betas worked sporadically.
Not at all now.

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The latest beta does not work properly. The auto-lock does not detect when I leave the Geofence and therefore not when I access it. It doesn’t even open the door when I’m near it because it doesn’t detect the bluetoth. lately I have to open the door even with the key. with ios 14 it worked perfectly 100% of the time.

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Same here, smart lock auto unlock not working for iOS 15.0.2. iPhone 7 Plus. Auto Unlock report says ok to every point. Feature broken. Tried resetting and worked once, but currently is not working.

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After installing the latest beta or resetting the auto unlock settings you might have to do several exits and enters for it to start working. Therefore please give it some days. If it is still not working please submit a customer care ticket through the help section of the App. This will provide us with logs to analyse the situation. Please also send me the id of your support ticket as direct message.

I have factory reset the iPhone 12 Pro Max, putting it in DFU mode. It’s a clean-from-scratch install and the problem appears to be fixed. My wife also had problems with the Bluetooth and they have also disappeared. It has worked for me just as well as with iOS 14. Now I just saw that they have released a firmware update (2.11.9) but I’m afraid to install it because now everything works fine, it fixes errors and improves performance. Can you specify a little more what this update affects? Thanks

There is nothing in this update that would affect Auto-Unlock. Neither trying to improve something, nor a risk to make it worse. Your problem is only a problem of the operating system of the phone (which is why it stopped working with the iOS update and why it’s now working after a clean install).

I have 2 iPhones on which the auto unlock, after the IOS15 update, no longer worked.
Tried all kinds of emergency measures but without positive results.
Finally removed the lock and the Nuki apps on both iPhones and reinstalled and configured.
!!!Auto unlock works again as usual!!!:grin::+1:

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Unfortunately it only worked once on both iPhones. Back to square one!!

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Problems still there with iOS 15.1…

It is a shame
Location wont stay on allways, it switches to „on use“ after a few hours.

So Solution???

Same here with iOS 15.1! But… in my case the Location still shows “always”

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(Unhelpful comments removed.)
This is not an end consumer forum. It is for developers and beta testers who want to help to make Nuki better through constructive feedback. Therefore please try to contribute to this vision. Thank you.