Türsensor gestört / Doorsensor disturbed

[Ibeme85 (Bjoern Ebner)]

Hi,

I’m testing the door sensor for about a week.
Several times I see an error in the logs (Doorsensor disturbed)

That entry is in place were normally Door opened in expected.

I don’t know what the people do different. When I opened and closed the door myself the error didn’t appear.

Any idea what could causw this?

[Juergen (Jürgen Pansy)]

I just published a troubleshooting & debugging guide. Please have a look at the suggestions there:

What you can do, to help us improve the door sensor

Before you send us reports, please make sure that you properly set up the door sensor: Follow this mounting instructions for the magnet: Door sensor (Smart Lock 2.0) - Nuki Make sure that the mounting plate of your Smart Lock is properly fixed and that it does not move while the Smart Lock operates. If you changed anything during step 1 or 2, please recalibrate the door sensor. During calibration take care to slowly open the door, especially within the first centimeters when the magnet is sti…

The most important thing is usually to properly place the magnet.

You can also join the Smart Lock beta program and install the latest firmware, which has some door sensor improvements in it.

[Ibeme85 (Bjoern Ebner)]

My current Smartlock Version is 2.3.0.

Is that already the current beta?

[Stephan (Stephan Lendl)]

My current Smartlock Version is 2.3.0.

Is that already the current beta?

No. That would be 2.3.4.
If you already sent us your Smart Lock ID you can check for updates in the Nuki App.

[thomas]

Ich hab die Nuki Beta über Testflight aber mir wird keine neue Firmware angeboten?
2.3.0 ist aktuell laut Nuki App

[creak (Niklas Neesen)]

You must look for a new Smartlock-Firmware under Settings -> Administration -> Softwareupdate. Your Nuki-ID must sent to developer@nuki.io to see the Beta-Firmwares. The Testflight-Beta is just for the iOS-App itself