I understand your frustration and you can be sure we want to deliver fully working products to all our customers. Things can go wrong though and our support team should always be the first contact to rule out things and check for possible issues.
Regarding your FW-questions:
Latest Bridge FW-Beta
And latest Smart Lock FW-Beta
should be base for the next public releases (depending on feedback we gather from last tests).
You can also check change logs for differences from current public versions there.
Also we got some issue with iOS App 2.2.0 and the remote state, so alos be sure to check for an update there (2.2.2 available).