Hi!
I use 10 SmartLocks same time and 3 of them are Gen4 Pro and this 3 regulary go offline (release 4.1.8). I need to reset them every 2-3 days
I have tried medium battery power setting, 2 differnt TP-link routers and Huaiway, also GSM, Coaxial and ADSL Modems from differnet providers A1 and Magenta, different WiFi settings main or guest network, with or without WPA. It is not helps.
The only way to make a stable connection is to use a Bridge.
The differens between âGen4â and âGen4 Proâ is a Wifi Option and 70 Euro.
I hope Nuki have a plan how to fix this Wifi issue with Gen4 Pro. Or they need to give free bridge for every Gen4 Pro because Wifi option actually does not works. Or call back all âGen4 Proâ and replace them with âGen3 Proâ (with them I dont have any problems).
@Nuki if I can help somehow to fix this problem - please let me know.
This is exactly the point, well said and I can just repeat the same.
Itâs a shame keeping us alive with do this an do that, instead of having finally a solution for the Pro @Nuki itâs high time to wake up and get things right.
After 2 weeks of testing, actually changing the battery saver option from fast to medium, and already having beta firmware, it solved the problem, and now SmartLock is 99% online
For 4.0 Pro, if you have set battery saver option to medium, you need to update app by subscribing to beta program, and once done it updates you firmware,and you should fix offline problems, to me it worked
I have Android smartphones, you need to open Play Store, go to Nuki Smart Lock page scroll and click join beta program, after becoming beta tester, if you have set automatic update, you will have firmware 4.2.1 beta
Just a suggestion have you tried using the nuki âskillâ from alexa skill appstore I have a nuki 3.0 on plus the bride and I am planning on sticking to it matter is still in its infancy, not talking about the lock but the matter upgrades to my smart device which there are many just made a big mess and thread is basically zigbee plus some software magic
On beta 4.2.1 and 4.2.3 the wifi was dosconnecting as usual.
Testung 4.2.4 now - hopefully it finally works. I cannot understand how it is not working after 3.0 lock was working alsways apparently. What did you do wrong?
I have 4.2.4 now. Wifi connected right affect the installation but after 10 min, it says again âwifi connectingâ. I will wait a couple of hours to see what happensâŚ
Hi all,
with version 4.2.4 beta and battery set to âfastâ I have the same behavior as before: when the SL4P is connected to the routerâs weak signal the Wifi connection is stable and also the connection to the Nuki server is stable. When the SL4P is connected to the NETGEAR repeaterâs strong signal the Wifi connection is stable but the connection to Nuki server is DOWN and UP every 3-4 minutes (looking at the MQTT messages) and the APP shows an âofflineâ for the 95% of the time.
Best regards.
A quick update from my side with the 4.2.4 beta firware, unfortunately the wifi connection is not better, the Smartlock is still showing drops of connexion as shown here from my MQTT logs:
Until the next status update after it says unavailable, the Smartlock is shown offline with only wifi in the Nuki Android App. so remote actions are not possible.
Itâs usually a minute or two, but here you can see it was offline for over 30mins.
Iâve also opened a ticket with support to follow this ( 437876) unfortunately at this point, Iâll have to find another solution to manage my door remotely, I canât wait any longer or continue testing.
Iâd a similar problem. After deactivating the log it works well⌠Would you like to test it? Disable Log and Reststart⌠My WIFI / Matter works after that change without problems.
