Nuki Ultra getting blocked motor

[Vikino]

Hi,
time to time, when i unlatch door, immediatelly after unlatching (door opens) it locks hard to the end, and takes about 10 seconds before i can manually turn it back and unlock (motor is still forcing to lock).
Recalibration was made many times, factory reset too.
Is someone having same trouble?
Vitek

[Andreas_Roedl]

@Vikino

Is someone having same trouble?

Yes, and there’s hope that it’ll be fixed in the next firmware version. You can join the beta program and see if the issue has been resolved.

Nuki Smart Lock Pro Chrashing

Sometimes my lock is chrashing in unlatch state… so it stays in unlatch state and have to turn it manually back in position. When i look in my log there’s no information for that moment, also my MQTT connection drops en reboot at that moment. Looks like it can’t handle all lock actions at once sometimes. My situation is Matter via Google Hub and MQTT Firmware: 5.3.7 My neighbor, same setup also confirmed he has the exact same issue sometimes

[cpicklee (Clyde Lee)]

I have been experiencing this myself and I am on the beta program.

[Vikino]

Seems to be solved in beta version, thank you!

[cpicklee (Clyde Lee)]

No mine is still happening.
It just happened again 20 minutes ago