Nuki Smart Lock 2.0 (Smart Notifications)

Hello friends,
I have a Nuki smart Lock 2.o with Bridge. I use a Huawei P20 pro and my wife a iphone 5se.
my Wife recive the notification when She leaves the Geofence and the nuki close the door.
And when my Wife comes back recive a notificaicon that She are on the Geofence and when she is coming to the door the nuki opend. all works fine.
By me i not recive any notification when i leave the geofence but the nuki clothes the door.
When i come back in the geofence i recive the notification there i am on the geofence and when i am go to the door nuki open the door.
my quastion is why i not recive the notification when i leave the geofence???
i have the app version 2.1.3 for Android.

thanks all for help and have any one the same problem with android phone

Maybe a stupid question…You have “Smart Warnings” (not “Smart Notifications”) enabled in your Auto-Unlock settings right?

I am also using the Huawei P20 Pro and Auto Unlock and Smart Notifications work for me without problems with the following settings:

And don’t forget to check your battery saving settings:

If you still got problems after checking that (or already got those settings) please send a log-file with a short description of the problem and the exact time when it occured to our support team at, so they can check the details of what happend.

This is focused on developer related issues.

hello friend i have the same settings rigth you

O.k., then please contact support as described above!