I got my Nuki Pro 4.0 just yesterday and installed it with Firmware 4.1.8.
Today I was outside the door but the door just won’t open.
Nuki App is stuck at “connecting” or “loading”.
After multiple tries with the Nuki App, I switched to the Apple Home App. With that I was able to open the door.
It seems to me that there is an issue with the Nuki App communicating with the device.
Information about my setup:
Matter connection was established with Apple TV 4K as Hub.
I have a Fritzbox 6660 as a router.
Using an iPhone 15 Pro Max with iOS 17.4.
Starting Friday I’d similar Problems. Homekit via ATV works but with the app has problems like you. After restart it works but today I’d the same problem. Restart and it works correct…
Is this a problem of the Server of Nuki? Bluetooth seems to be OK.
One day without Log, reset of NukiWeb and energy mode middle the testcases are OK… I hope that it’ll work and the Nuki Support can optimize the software for this overall good product.
→ FW 4.1.8
→ The problem got massiv when the door sensor was installed (more log events)
→ For test I deactivated the log
→ Now the situation seems to be good (Matter was responsiv for 48h)
Could the sync of the log be a bug for the Matter case? Without door sensor with less log entrys it was not so extreme… I would be happy with this situation if it stays so… with log it would be even better
I have the same problem, the app can’t connect via the internet while bluetooth works ok. It is interesting that through the web Nuki works for me and I can manage it. Has anyone posted a solution
I just recently purchased a Nuki Pro 4 and have the latest firmware installed and have exactly the same issue with the Nuki app connecting irregularly with the lock. Oftentimes the connecting is stuck even while trying to change some settings.
I thought the purchase would be an upgrade to my existing Nuki locks, but now I am very disappointed. Even unlatching the door lock does not work oftentimes and needs several attempts… with no option to customize this, it seems. Recalibrating did also not help. With the old Nuki this worked flawlessly, the only thing that was annoying was the delay in response there.