Nuki goes dead after 3 days

[Ivo_Costa]

I have recently installed my nuki smart lock pro 4th gen, and i have face several issues, first my nuki goes dead after 3days…thought that battery has drained out, because a simple unplug/plug doesn’t work… I charge de pack roughly 1h plug it back, and for my surprise it almost fully charged 96%, i have set the energy mode to automatic and im running fw 4. 3.10.
Also its impossible to generate a battery report… Simply impossible ->Failed to get device information:unable to connect to the device.
Im really disapointing with this SL so far, any ideas here?

[Stefan_Reiterer]

Hi @Ivo_Costa ,

I’m really sorry to read about your bad experiences you made with your Smart Lock so far.

Apparently we found a critical bug recently, which might have caused the mentioned troubles. Luckily, this fix was released today as hotfix version 4.3.11, thus I’m kindly asking you to upgrade your device to this version and let me know if it’s working then as expected.

Additionally please try to charge the power pack overnight, as the general charging duration is defined with up to 10 hours.

You can also reach out to me via DM if you have more specific questions.

Thanks and best regards
Stefan

[nicknol]

Thanks for the hint to the new firmware, I upgraded immediately from 4.3.10 to 4.3.11.
But the creation of the battery report still fails: “Failed to get device information:unable to connect to the device”

When trying it, the distance between mobile phone and smart lock was less than 2m.

Appreciate your help,
Nick

[Clinton_Gormley]

Yes, the battery report has never worked for me on SL4. I’ve just tried it again on firmware 4.4.1, it always says it can’t connect to the lock.

[Juergen (Jürgen Pansy)]

@Clinton_Gormley

battery report has never worked for me

Smart Lock (4th generation) Firmware Beta 4.4.x

Unfortunately the generation of the Battery Report is not (yet) supported, this issue is addressed internally and will be resolved within this development iteration (4.4.x). Still, if you experience big drops on the battery percentage I’d recommend to go to the Battery settings screen and check if the inserted batteries were detected properly (if the option is set to “autodetection”), as a wrongly detected type will result in a different percentage (and thus potentially in a wrongly shown batte…

[Ivo_Costa]

Thanks, i have updated let give it couple of days to see if there is improvements.

[Ivo_Costa]

Ok, i thought that was just me… But in that case i will wait for it to be available

[Ivo_Costa]

hello @Stefan_Reiterer , i have made the update 2w ago, and seems better but battery doesn’t hold more than 10days now… it goes completly dead, and im not sure if the battery pack has an issue or is indeed the nuki that has an high level comsumption, without the battery report is difficult to understand what causes this…but 2w is far from the “lets you experience a battery life of up to 6 months.” can you please advice here ?

[danyaal (Danyaal Abdul-Khaliq)]

I’m having the same issue. Software is always up to date. Battery barely makes it 3 days. Bought the device back in September last year, but after the first three months the performance has been very troublesome. Even replaced the battery pack. No improvement. It’s also quite random. Despite a consistent routine and usage, have never been able to get a battery report generated, and sometimes it lasts 3 days, sometimes 9, but not once has it lasted more than a month. I’ve set all the settings to battery saving too.