After spending hours of trying to fix this myself and failing miserably, I have to turn to you guys. There are many smart people out there and I hope some of them will read this post and help me out!
I’ll quickly recap the situation to avoid countless edits due to my lack of thoroughness.
- Nuki Smart Lock
- Nuki Bridge
- Nuki Web Account
- IFTTT account linked to the Nuki Web Account
In a sentence:
The IFTTT applet is not triggered by the selected Nuki action.
In more details:
I have an applet on IFTTT, which is triggerred by the Nuki Smart Lock’s locking (there is another one which has the same issue, which is triggerred by the Nuki Smart Lock’s unlocking).
I created these applets more than a year ago, and they were triggered several times a day without any issue.
The error started occuring an evening, but no changes of any kind were made by me before that first occurence, which could explain the error (no updates, not changes of account name, no changes of any sort really, neither on the IFTTT side nor on the Nuki side).
There is one way to get the applet to actually work, forcing it to run, from the IFTTT side by clicking the “Check Now” button.
I tried changing the username, changing the password, updating the settings, reseting the lock and the bridge, and even changing the batteries in the lock. I also tried reconfiguring the applet in IFTTT, and my account in Nuki, syncing the new settings and testing it out, and it never worked.
Since then (I tried a bunch of possible solutions for a day then I stopped), I received an email from IFTTT that is best recapped by the header “Nuki Smart Lock is still offline”.
The applet still only works on a “forced” run when I press “Check Now”.
Another test I ran:
I tried to create a new IFTTT account and link my Nuki account to that to test if that way the trigger worked with a random applet I created.
Spoiler: It didn’t.
I thought maybe there were some conflicting things in the account and wanted to test a fresh IFTTT user to see if that could be a workaround, but it was not unfortunately.
What could it be?
I’m not even sure where the error lies.
All other accounts connected to my IFTTT account work, triggers included, only the Nuki account does not.
On Nuki Web actions seem to work properly and be logged properly.
Anyone has an idea about how I could fix this?
Thank you for reading through all this! If you have even the most wicked sounding idea, I’m more than happy to hear it!