Nuki Combo 2.0 but Bridge FW only 1.13.1?

Discussion
#1

Hi,

although i bought the upgrade to Nuki Combi 2.0 about one year ago, I just found out my bridge is still running on FW 1.13.1. As I am using the bridge in my SmartHome environment, I am dependent on reliability. I also maintain the Nuki plugin for our open source SmartHome framework at the moment (https://github.com/smarthomeNG/plugins/tree/develop/nuki).
In the forum i often stumbled upon the 503 issue, which I still see sometimes in my server logs

(2019-12-13 17:13:26 ERROR plugins.nuki 503 Server Error: Service Unavailable for url: http: //192. 168.178.58:8080/list?token=…)

From what I read here (Random "HTTP 503 Unavailable"), the newest 2.x firmwares of the bridge fix this issue.

When I did the upgrade last November i thought that i would also get a makeover of the Bridge. Unfortunately it seems that i was only handed back a Bridge in version 1.
So my question is: are there really any differences in hardware and reliability? Is the only way to get a Bridge running on 2.x firmware to now buy another one? is there REALLY a guarantee, that i will get a 2.x Bridge?!

It is a bit sad, because in 2018 i bought the Nuki Family Combo just 3 months before 2.0 came out. I then upgraded all the stuff for several hundreds of euros. And now i realize, i did not get a “full” 2.0 replacement…

#2

Please contact support (contact@nuki.io) and describe them your problem.

#3

I already submitted the request via your support form and referenced the related upgrade order number. i think that should also do it, right?

But i am not sure if i will get the info this way, if a) the 1.13.1 really indicates I got the old hardware back again and b) if the new hardware and the new firmware (2.x) really changes anything? are you updating both “version lines” in the same way?

#4

Um mal wieder auf DE zu wechseln. Habe jetzt auch noch eine Mail rausgeschrieben.

#5

Yes, 1.13.1 is a bridge with hardware revision 1. There is no functional difference of the API between the two hardware revisions. Both firmwares are actively maintained (Nuki Bridge Firmware Release notes (public releases)).

#6

Thanks for the information and also thanks to your support for replacing the outdated 1.x bridge. I just put in the 2.x bridge and updated the firmware to the most recent version.

Even though the firmware may be the same (except the version numbers), I got a massive improvement concerning connectivity to the nuki 2.0 locks which results in much fast opening/locking of my nukis… i will observe the 503 issue in the next days.