Nuki 3.0 Pro HomeKit Problem

Hello, I am using the Nuki 3.0 Pro and integrated it into Apple HomeKit, I have the following problem, this morning at Apple Home it said “Device is not responding” and the push message that the door was unlocked did not come this morning either. Only when I deactivated WLAN at Nuki did the message arrive late. Otherwise, some push messages from Apple, when the door is opened or locked, do not arrive. If WiFi is off there are no problems, but then I don’t get any messages from Nuki, does anyone have an idea?

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The problem is already known and the Nuki team is looking into it.

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Have the same issue. HomePod mini in direct line of sight, but keep getting “Not responding”, causing all automations to fail :cry: Latest firmware installed (3.0.40)

Even with me there is always no answer from Home every day, as you have already written, then the automation does not work, the door is then not locked, sadly you buy the nuki 3.0 Pro and only have trouble … Also the door sensor today indicated door sensor removed, although I haven’t done anything, nothing just works worse. If I switch off WiFi, the Nuki only works with Bluetooth, maybe you should use the bridge, maybe nuki will suit me.

I still have this problem. Has there anything been fixed since November or do I have to live with it?

hello, yes I fixed it, issued WLAN at the castle and bought an external bridge, it’s been working ever since.

Good evening,

Happy to hear that using an external bridge fixes the problem for Patrick but, with all due respect, buying an external bridge isn’t really fixing the root cause… why buy a Nuki 3.0 with integrated wifi and then use a bridge? Is there actually a proper fix to this problem? My Nuki is simply useless via HomeKit, its status is just “not responding”.

It is working for others, so it is not a general problem.

Patricks Smart Lock was affected by other problems (related to his WIFI network), which where the root cause for his problems. There have been WIFI stability improvements in recent Smart Lock firmwares, therefore the issue might have gone away for him as well.

The Smart Lock uses HomeKit via BLE. Which means that you have to have a Home Hub somewhere in the same room if you want to have reliable HomeKit operation.

Good evening Juergen,

Thanks for your feedback… it wasn’t clear to me that to use HomeKit you needed a direct Bluetooth connection, so thanks for clarifying that. And, yes, it’s working now :slight_smile:

Having said that, why is this? Why not integrate into HomeKit via IP only? I moved to 3.0 to get rid of the bridge but now I need to have HomePod nearby instead… which wasn’t initially planned, so it somehow defeats the purpose.


Considering all the different aspects at play, it was a business decision to stick to HomeKit via BLE for the entire SL3 product range. But we won’t share details of the decision finding process here in the forum.

I also have this exact issue. Each lock has a HomePod mini nearby also. I have 3 in my house.

Is nuki planning to add wifi vs ble and/or thread and matter? Either would fix it.

Thread and matter would fix it without causing too much battery drain like ble, and likely the reason you chose ble.

Either way I’d rather charge my batteries more than not be able to use home app to control the locks, or have to use the nuki app for reliability.

Please use the search function of the forum. There are already topics around Matter.