Nuki 3.0 auto lock issues with new door sensor and manual unlock

Hello everyone.
I have got my Nuki 3.0 with the new door sensor.
I have configured the Nuki with the auto lock after 1min and the “lock immediately after the door being closed” parameter.

Usually, when inside the house I open the door by moving the fob manually.

So, the issue is that sometimes, randomly, I open the door manually and then, when I close the door, Nuki doesn’t lock it, even if I wait hours.
In the Nuki app it’s giving me “Door closed” and “blocked” but the smart lock firmware cannot understand that if a door closed and blocked cannot be opened and if so, then if a closed door opens, cannot be closed if blocked .

So, something very weird happened here.

Both Nuki smart lock 3.0 and door sensor have got the same firmware.
Seems that the instability with the old door sensor is also replicated on the new door sensor.

Please, help :slight_smile:

When you open the door manually you must make sure that after the lock has been clicked, the door is unlocked by looking at the light (the semicircle must appear). Basically it happens that when you open it manually you have to do at least half a turn of the lock more after the click sound, Nuki does not detect that the door is unlocked. It therefore happens that when you close it, it appears that it has never been opened. If, on the other hand, you use its key this does not happen as it is already programmed to turn beyond the click of the lock. I hope I was clear

1 Like

This is totally incorrect.
First of all, old Nuki 2.0 was acting properly, recognising when the door is opened or closed even if unlocked manually by rotating the knob.

With Nuki 3.0 the behaviour is inconsistent and unexpected. Sometimes the Nuki autolocks the door and some other times not.
The responsable for door detection is the new door sensor which in my case made the experience worst and I’m totally unhappy with this Nuki 3.0.
I hope that the Nuki team will work on refining the firmware on the new releases, I’m available to test new beta (or alpha) versions, like the ones which I had for Nuki opener firmware improvements with fermax devices, helping the Nuki team.

This looks like an individual problem with your setup. Please contact our support via the Nuki App (Menu > Help > Contact Customer Support) as might require sharing logs and other sensitive data.

Today for example I have entered inside my house with autounlock feature.
When I have closed the door, the Nuki didn’t auto locked it.
In the logs I have got the correct door state (auto unlock->door opened-> door closed) but no auto lock.
I cannot understand why.
I’ll contact support today itself.

Look here: if you can see Nuki is not autolocking itself, even if the door sensor is detecting that the door is closed.

@Juergen any update?

In your screenshot you did open a locked door. This is not possible (unless you have a non compatible lock). The Smart Lock does not Auto-Lock because it thinks that it is still in locked state.

As i wrote above …

… please contact support.