on Thursday I received the new Nuki Smart Lock 2.0. I noticed a few things that I think are wrong:
Lock & Go issues
in some cases (approx. 1/3) of “Lock & Go”, the motor is moved immediately a little bit in the direction of opening, after coupling in - after a delay, the lock is closing normal.
in some cases (approx. 1/3) of “Lock & Go”, the SL 2.0 locks immediately, although the lock has detected that the door is open (door sensor active, top LED segment lights)
in the remaining cases (only approx. 1/3) “Lock & Go” works as known from Nuki Smart Lock 1.0
With this issues “Lock an Go” is unusable for me. Any suggestions?
Further discoveries:
the clutch opens very quickly while the gearbox is still running down
In Nuki Web I cannot assign users to the new Nuki Smart Lock 2.0. I have to create all users again for SL 2.0 and I have to collect Nuki Fobs and reassign them manually.
After further testing, I noticed the following problems:
Time control:
The time control is very inaccurate and for me not reliable either:
Configured is: 7:00 a.m. unlock, 8:00 p.m. lock
Executed was: 7:05 a.m. unlock, 7:58 p.m. lock
User info:
Last access and the number of lock operations are not logged. For the first user I configured the Smart Lock with, the following is displayed under Created: 01.01.2018, 01:00
You can add a new “Web User” and then merge it with an existing “App User” (by editing the App User and selecting the Web User to merge with).
Then it is possible to add other Smart Locks (no matter if v1 or v2) to that user. This is needed so the invite can be directly sent via e-mail.
And a new invite is needed anyway as a new smart lock needs a new key for every user.
Same is true for Fobs only they cannot be invited remotely, so they need to be paired directly or via App, yes.
And regarding your SL-questions:
Wich firmware version do you currently user with your SL 2.0?
Yes, there are some known issues which are addressed in the current beta SL firmware or in work for an upcoming beta.
Please send us your Smart Lock ID to developer@nuki.io if you want to help us test the upcoming versions.
Are the problems described above individual or is a beta version already available that addresses some of the problems? Are release notes or a list of known issues available?
Lock & Go set with 20 seconds should lock after 20 seconds or (if door sensor is activated) after door has been opened and closed (whatever happend first).
Could this explain your observation?
Else please contact our support under contact@nuki.io as this seems to be an individual problem and might require sharing logs and other sensitive data.
Attached my feedback about the Nuki firmware 2.3.11 and my issues before.
Lock & Go:
Now works as expected.
Time control:
Basically works as expected, but sometimes the Nuki tries to lock although it was already locked (clutch engages).
The following issues persist:
User info:
Last access and the number of lock operations are not logged (iOS-App 2.0.4 [1077])
Clutch:
The clutch opens very quickly while the gearbox is still running down. Is this behavior so desired?
Battery Warning:
When pulling the latch there is a battery warning. Only with the Nuki 2.0. With the Nuki 1 and the same batteries there is no warning. Batteries are only one week in use. Attached information about the use of batteries (Zuhaus: Nuki 1, Zuhaus 2: Nuki 2.0).
Temperature:
Displayed or measured temperature too high. See Screenhots between Nuki 1 and Nuki 2.0.
@Time control: When you lock the door, the Smart Lock will go to the “locked” position. E.g. if you did lock manually with a key 1,5x turns, time control will drive it to the 2x position.
@Clutch: Yes, this is expected behavior and does not harm the clutch or gears.
@Battery Warning: We’ll have a look at it. Thanks for the screens.
@Temperature: Depends largely on the amount of recent motor movement and it’s no super precision thing either. You better not use it to regulate the room temperature
You can fix this by calling the “Resolve door sensor issues” option. If you have a Bridge you also can do this remotely as long as you’re sure that the door is closed at that time!
If the problem persists please recalibrate your door sensor.
If this also doesn’t help please contact our customer support at contact@nuki.io for further support.
