yes, within the time window when the notofications are still activated I also do receive them, but after some days the notification settings are off again. I just sent the log, it’s from my registered email address, and in debug mode.
I cannot give you an exact time, because I do not know when the settings get deactivated. Approx. I’d say after about 2-3 days.
I activated notifications also for every time someone opens or locks a door, so I received many of those. Yesterday those settings were somehow deactivated again; I sent you a debug log - but unfortunately from another email address (which still includes my name). Do you want me to re-send it from the one associated to my account?
Sorry, we are still not sure why it resets again over and over for you.
If it happens the next time could you please leave it that way and send me a PM so that we can try to check the settings via the Web API together (if this is o.k. for you)?
Correct, if you change the Admin PIN in the App (only) Nuki Web can no longer sync the activity log, which also makes the push notifications stop. Best way to avoid this, is to change the Admin PIN primarly in Nuki Web (as the Nuki App will ask you for it the next time it is needed anyway and so you can’t forget to change it there).
In the meantime I changed the PIN in the App; also afterwards once changed the pin in Web. I set the notifications, but since at least yesterday I do not receive notifications again. I tried yesterday, after selecting “Benachrichtigungen verwalten” (=Manage notifications?) I got an error message that I had been logged out. I did not follow up further, tried again just now, and -without entering login credentials again- this time I was able to get to the notification settings - which are all reset.
So, I did NOT set them again; what are the next steps?