Not able to pair with Android Wear (V2)

[gessi (Thomas Gessendorfer)]

Could you provide a log file from your Nuki App with debug mode enabled (and after that retry again)?

Sure will do shortly, please only check the Android Wear Bluetooth connection entries. Obviously those are also retrieved from the connected Smartphone? Will take 10mins and send it over as described in the provided link…

[Robbert_Meijers]

Is there already a solution for this problem? I have exact the same issue (Ticwatch). Smartwatch does see Nuki when both are in pairing mode but can’t establish Bluetooth pairing with Nuki smartwatch app.

[Toni (Antonio Kulhanek)]

I would like to pair my montblanc summit 2 Unfortunately this is not possible. When will we get an update?

[steltek (Michel Meyers)]

Same problem here:

Fossil gen 5 Carlyle HR
Wear OS 2.12
Google Platform Services 19.8.31
Nuki app 2.6.4

Cannot pair with:
Nuki Smart Lock 2.0
Nuki Opener

It correctly requests location permissions (to get access to BT/Wi-Fi) but when pairing it just sits there and never completes.

[Bjorn_Isebaert (Björn Isebaert)]

I had the same problem with my Fossil Explorist Gen 4. I could only solve it by disabling bluetooth on my phone and then restarting my watch. I did the same on my new Skagen Falster 3 and it worked immediately.

[steltek (Michel Meyers)]

Good tip! That worked for my Smart Lock 2.0, but weirdly not for the Opener.

[Toni (Antonio Kulhanek)]

I don’t know why, but now it just worked.

1. unlock door
2. start pairing on the clock
3. press the button on nuki 5 seconds

After all, the watch has a connection

[lexi (Alex)]

Hi there,

I had the same problem (Fossil gen 5 Carlyle), Nuki Lock 2.0 (software version 2.6.6).
The reason was, that on the lock button options for “bluetooth pairing” were not enabled. After enabling bluetooth pairing via button I could pair my smartwatch.

Note, that the smart watch app does not give an error message in that case, it just searches for the lock.

Hope that helps.

[JB_Sullivan]

After countless attempts to couple my Huawei Watch2 with the NUKI, I eventually made it. I think the 4 sheet metal contacts for keystroke recognition on the NUKI are just total crap and absolutely cheap.

If I am sitting with my watch in front of the lock and I have my smartphone with me, I can open and close the lock with the Smartwatch.

But if I only sit with the watch in front of the lock, I get the message that no Smartlock is available. Only when I bring the mobile phone within range again, the watch will have contact to the lock again.

Obviously the connection is established as follows NUKI -> Smartphone -> Smartwatch.

That’s pretty pointless, if I leave the house without my mobile phone but with the watch, I can’t get in because even if I stand directly in front of the door, there is no connection to the watch because the mobile phone inside is out of range of the NUKI.

Android app version is 2.6.5

[Bjorn_Isebaert (Björn Isebaert)]

I cannot even use the Nuki app on my Wear OS device anymore (Skagen Falster 3): I had to reset my watch, so I removed the user “Falster 3” in the Nuki app on my smartphone, then reinstalled the app but all the app on my watch now does is show “Loading devices” (“Apparaten laden”, in Dutch) and then a black screen. I have absolutely no idea why this is happening …

[Stephan (Stephan Lendl)]

Please send a log-file with a short description of the problem and the exact time when it occured to our support team at contact@nuki.io, so they can check the details of what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via e-mail or private message! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to the Error log section and press Send error log. (For more information in the log, enable Debug mode and repeat the process that caused the problem before sending the log.) [log-file_debug] This will open an email draft with the log-files attached. Please include a short description of th…

[Bjorn_Isebaert (Björn Isebaert)]

Log file sent - thanks for the follow-up!

[craibo (Tim Craib)]

I am experiencing the same issue.

I re-installed the nuki app on my Fossil Carlyle watch after the app stopped connecting to the door lock via bluetooth and I could not re-pair the device. My wifes apple watch and our phones, an Android and iPhone, still worked fine and were able to pair with the lock.
After re-installing the nuki app on my Android wear device it is now useless.
Three scenarios can occur when launching the Wear OS app.

1. Just get a blank screen at launch
2. Gives the message “Loading devices…” and then gives the blank screen after a couple seconds
3. Give the message “No Phone Connected”

I hope there is a solution for this soon as it was working fantastically well when I first set it up.

Any updates would be much appreciated.
Thank you

[Stephan (Stephan Lendl)]

A new Android App Beta is available which addresses the issue:

https://developer.nuki.io/t/app-update-nuki-android-app-2-6-8-beta/5882/2

If feedback for it is good we will roll it out to all users soon.

[craibo (Tim Craib)]

Thank you Stephan,

The beta version has resolved the nuki wear app “Loading devices…” issue and I’m now able to use the app again.
I am still not able to pair the nuki wear app with the smart lock so that it can function without the need for my phone to be around.
I have emailed the logs through if that helps.

Thanks again

[axel_ulrich]

Leider erlebe ich die Probleme mit der Smartwatch - Steuerung (mittlerweile verschiedene Modelle mit WearOS) nun schon seit 3 Jahren. Das Schloss läßt sich trotz erfolgreichem Pairing nicht bedienen, das Schloss wird von der Uhr nicht gefunden, der Bildschirm der Uhr bleibt schwarz usw. Vielleicht sollte Nuki endlich so ehrlich sein und offen zugeben, dass eine verlässliche Steuerung von Nuki 2.0 mit einer Smartwatch nicht funktioniert. Das würde vielen Besitzern einer Watch Nerven und stundenlange Fehlersuche ersparen.

[Delvauxy (Yves Delvaux)]

Hello
Not able to pair with a ticwatch pro 3…

Always indicating : searching for a smartlock… i can see the smartlock in the list of available BT devices and I can pair with it independently of the nuki app. I’musing the latest beta app and latest firmware on the smartlock…

[Mikel]

Creo que lo he conseguido, apagar bluetooth del smartphone, conectar mediante bluetooth y Nuki fuera de la app de Nuki y luego acoplar con la app de Nuki. Ticwatch Pro 4g

[Mikel]

Hi! turn off Bluetooth on the smartphone, connect bluetooth to Nuki without app, pair Nuki to smartwach with the app (Press Nuki for five seconds …) in the Nuki app, the option to pair bluetooth devices must be enabled. Sorry for the translation.

[Jens_Grivolla]

Same here. I’m able to pair the watch with the lock, it appears in the user list on the phone app, but I can’t actually lock or unlock without the phone. I went through three different watches trying to get it to work.

Now suddenly the claim from Nuki Support is that this is not even expected to work:

Hello Jens!

Thanks for your request!

It is not possible to connect your watch directly to the Smart Lock via Bluetooth.
The Command of the Watch always needs to “run over” the Smart Phone. This then sends the command to the Smart Lock.
So it is possible to leave the Smart Phone directly next to your door, then you can unlock from the outside.

Best regards
Julia

and after I complained again, this:

We are really sorry, but at the moment it is not possible for Android devices to operate with the Smart Lock without the Smart Phone connected.

We are working on a solution, but there is no exact timeframe, until when all Smart Watches can access directly to the Smart Lock.

It would be really nice if Nuki could stop advertising features that apparently they know don’t work, wasting people’s time and money.