New firmware 1.7.3

please help just installed latest software now Nuki unlocks completely 2 turns but on locks half a turn leaving UNLOCKED done all calibrations to no avail…please help ASAP

Also why is there no local telephone number for the UK?? thanks

Please send a log-file with a short description of the problem and the exact time when it occured to our support team at, so they can check the details of what happend.

This forum is only for developer related issues.

I have just fixed by opening door then turning to locked position THEN calibrating “still with Nuki in locked position” ,now when Nuki did its calibrationsthen calibrated again in normal mode ie unlocked 1st…very strange but did the trick

O.k., you can still send the logs to our support so they can check in detail.
I will close this here.