Motor Blocked (0x01)

[algirdasc (Algirdas)]

Hello,

I have Airbnb apartment with Nuki Lock 2.0 (FW 2.4.5). Recently it started to fail with unlocking and causes huge inconvience for our guests. Activity log says that motor is blocked (which in fact is not blocked and lock rotates freely). Sometimes it takes few tries, sometimes much more to unlock. I could not reproduce problem by myself, looks like it happens randomly, after sitting idle for longer period of time. See activity log attached. Also, what does it mean “Position detection” and why instantly after that door sensor says that door is closed? Is there anything I could do or try doing to prevent this problem reccuring in the future?

[Stephan (Stephan Lendl)]

Hi!

Did you try to replace the batteries to see if “Motor blocked” is solved by this?

“Position detection” means the Smart Lock restarted after the problems and therefore rechecked the locked/unlocked position. This means that also calibration could have been lost / the Smart Lock tried to lock “too far”.

If the problems persists with new batteries please send a log-file with a short description of the problem and the exact time when it occured to our support team at contact@nuki.io, so they can check the details of what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via e-mail or private message! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to the Error log section and press Send error log. (For more information in the log, enable Debug mode and repeat the process that caused the problem before sending the log.) [log-file_debug] This will open an email draft with the log-files attached. Please include a short description of th…

This forum is for developer related issues.

[bluewalk (Délano)]

Today I had it too, couldn’t enter my house anymore (thank god I had the garagedoor clicker with me so I could enter via the garage).
It has been fuctioning for quite some time before without any troubles.

After inspecting I noticed the the lock really couldn’t turn (not even by hand). So dismounted the smartlock and tried the key; no problem at all. Mounted the smartlock again and has been functioning since then (like half an hour ago). So for now I’ve enabled debug mode just in case it happens again.

Any idea why?

[edit]
Problem found. My father tried opening the door with his code, thought it didn’t unlock so used his key. As I have not yet changed the cillynder to a security one he somehow was able to press the inside key out. Resulting in the Nuki not being able to rotate the key anymore.

[Stephan (Stephan Lendl)]

@bluewalk good to hear this solved itself for you.

[mazleu (matthias leu)]

Today I have evaluated the logs of the last 12 months and unfortunately it happens also that the engine blocks.

2018-12-02
blocked until new calibration
2018-12-23
blocked until new calibration
2018-12-24
blocked until new calibration
2019-01-06
blocked 5 times, after that it worked again
2019-01-13
blocked once
2019-02-09
blocked once
2019-02-11
blocked until new calibration
2019-05-25
blocked until new calibration
2019-06-11
blocked until new calibration

Unfortunately, it is mostly so that only by the calibration, the nuki works again. Is there anything we can do to prevent this happening again?
It also seems as when the error occurs more and more frequently.

[Stephan (Stephan Lendl)]

Motor blocked if there is unexpected or to high resistance during a lockAction.
For me this can happen if temperatures change (e.g. lately here with high differences between night and day) and I don’t close my door 100% shut. Repeated motor blocks can lead to calibration issues. So what you can check is the door setup (if there are situations where locking is significantly harder).
If you feel like sometime the motor is blocked because the lock turns too far you can check Administration/Optimize locking to test out short locking distances.

[aaron_ibm21 (AARON MOYA CALVO)]

Buenos dias, he tenido funcionando varias semanas sin problemas la cerradura, veo que se mueve bien, pero a la hora de abrir la puerta, no la abre, hace el movimiento pero no se abre la puerta. y me pone motor bloqueado, tengo que darle dos o tres veces mas para que se abra la puerta. es fallo de la cerradura?

[tows (David)]

Hey @aaron_ibm21 !

I think this is the reply I posted to the question you’ve asked about this previously, did you check it out?

Motor bloqueado

Hola @ aaron_ibm21! También enfrenté esa situación varias veces! Es frustrante pero no es un problema con la aplicación o el software de Nuki. En mi experiencia, la causa exacta podría provenir de dos lugares: la batería: ya sea porque las baterías se están agotando, por lo que el sistema no puede ejercer suficiente fuerza para desbloquear la puerta la cerradura: si el pestillo de la cerradura y el lugar para ello en el marco de la puerta están demasiado apretados, la fricción podría impe…

Cheers,

David

[fornillo01]

Salve, mi sono accorto oggi dell’indurimento della rotazione della serratura, ho rimosso il Nuki dalla porta per capire se il problema era il cilindro, invece è la rotazione del nuki ad essere indurita…