Long delay from send MQTT command to Nuki 4.0 PRO

Nuki APIs MQTT API
1

Hello,

I have the Nuki 4.0 Pro (4.3.1 Beta firmware) connected trough wifi to home assistant (MQTT, Mosquito Brocker).

The lock works very well trought MQTT and Home Assistant, but, in randomly situations, when I send MQTT command, the lock respond after 40-50 seconds or 1-2 minutes. For example, if I send command trought MQTT to close the door, the lock closes after a many seconds (or minutes): the action is not “realtime” or “semi-realtime”.

In another cases, when I send the MQTT command, the lock, unlatch works perfectly and in realtime.

This issue not accour if I use the Nuki APP!

I try to set the energy save in “fast” mode, but this configuration don’t resolve the issue.

I setted the MQTT in debug mode and this is a log with timestamp:

I send the unlatch action at 15:31:07 and Nuki unlatch after 36 seconds (15:31:41):

2024-04-10 15:31:07.725 DEBUG (MainThread) [homeassistant.components.mqtt.client] Transmitting message on nuki/3B91B464/lockAction: '3', mid: 75, qos: 2
2024-04-10 15:31:41.223 DEBUG (MainThread) [homeassistant.components.mqtt.client] Received message on nuki/3B91B464/state (qos=0): b'7'
2024-04-10 15:31:41.223 DEBUG (MainThread) [homeassistant.components.mqtt.models] Rendering incoming payload '7' with variables {'entity_id': 'lock.nukiblindata', 'name': '', 'this': <template TemplateStateFromEntityId(lock.nukiblindata)>} and Template<template=({% if value in ("5","6","7") %}3{% else %}{{value}}{% endif %}) renders=5>
2024-04-10 15:31:42.339 DEBUG (MainThread) [homeassistant.components.mqtt.client] Received message on nuki/3B91B464/state (qos=0): b'5'
2024-04-10 15:31:42.340 DEBUG (MainThread) [homeassistant.components.mqtt.models] Rendering incoming payload '5' with variables {'entity_id': 'lock.nukiblindata', 'name': '', 'this': <template TemplateStateFromEntityId(lock.nukiblindata)>} and Template<template=({% if value in ("5","6","7") %}3{% else %}{{value}}{% endif %}) renders=6>
2024-04-10 15:31:45.372 DEBUG (MainThread) [homeassistant.components.mqtt.client] Received message on nuki/3B91B464/state (qos=0): b'2'
2024-04-10 15:31:45.373 DEBUG (MainThread) [homeassistant.components.mqtt.models] Rendering incoming payload '2' with variables {'entity_id': 'lock.nukiblindata', 'name': '', 'this': <template TemplateStateFromEntityId(lock.nukiblindata)>} and Template<template=({% if value in ("5","6","7") %}3{% else %}{{value}}{% endif %}) renders=7>
2024-04-10 15:31:46.650 DEBUG (MainThread) [homeassistant.components.mqtt.client] Received message on nuki/3B91B464/state (qos=0): b'3'
2024-04-10 15:31:46.652 DEBUG (MainThread) [homeassistant.components.mqtt.models] Rendering incoming payload '3' with variables {'entity_id': 'lock.nukiblindata', 'name': '', 'this': <template TemplateStateFromEntityId(lock.nukiblindata)>} and Template<template=({% if value in ("5","6","7") %}3{% else %}{{value}}{% endif %}) renders=8>

Do you have any idea what I could check to solve the problem?
Energy saving is already set to “fast” mode

Thanks

2

Yes this is an already well-known Issue:

3

OK, thanks, I hadn’t read that. That thread encapsulates many issues. Maybe better to keep this thread open that is specific? what do you think?

4

Good Point - I will also update this Thread when there are some news.

5

Since three days not a single delay - Seems to be fixed with 4.3.2 :slight_smile: