Keypad 2.0 NFC lost all fingerprints and security code

Discussion
1

I came home and nothing worked on my Keypad 2.0 (NFC)
SW:2.4.11
Neither code nor fingerprint.

What was really strange, though, was that my wife AND son had been able to get in just an hour earlier – but only with one (2 are stored for each person) fingerprint. The others were already showing errors.

When I checked the app status of the keypad, both the code and ALL fingerprints had been deleted.

When I re-checked with my wife and son wife they couldn’t get in either. It was as if someone had remotely reset the keypad.

After re-pairing the fingerprints, everything is working again. But this shouldn’t happen.

If I can help with logs or anything like that, please let me know. Also, from what I see checking the threads here, this issue isn’t reported for the first time.

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2

ik had dat na update 2.4.11 gewone keypad… alles kwijt!
nu heb ik de nfc nog geen last van gehad

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3

I had the same issue yesterday. A restart of the Nuki Ultra was the solution.

But this issue never happened to me with the Keypad 2.0. Only now for the first time with the new NFC version.

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