Issue with NUKI Lock Charging wire

Discussion
1

Hello,

I am experiencing an issue with my NUKI lock PRO 4.0. Even though it is connected to the power supply with a cable, it does not seem to be charging. When I disconnect and reconnect the cable, it starts charging up to 100%, but then it stops and does not resume charging. Once it reaches 100%, it stops and starts discharging. For example, right now it is at 81%.

Could you please assist me in resolving this issue? Could it be a problem with my USB charger, or is this the expected behavior? Does the lock resume charging automatically when the battery level drops below a specific threshold?

Thank you.

2 Likes
2

That is expected behaviour, as explained here

  • If you plug in the Nuki Power Pack for charging while the battery of the Power Pack is still over 75%, the charging process does not start.
    The charging process is only started when the charge level has dropped below 75%. This is to protect the battery.
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