Thank you for making this post - it echoes my frustration and gives me a place to vent how unhappy I am about this
Many of us spent good money for this product _because_of its purported mqtt support, but it’s actually unusable for me with the disconnects. So currently sitting unused in the hope that it gets fixed.
It reminds me of the issue with the bridge not handling multiple connections every within every x seconds, really should have learnt my lesson, but for some reason thought the mqtt implementation would be sufficiently’standard’as to be less prone to trouble.
And I (and I guess many) don’t care about power saving, happy to plug it in if that works make it work, but it doesn’t.
Same experience on my side. MQTT never worked with my Nuki Pro 3.0 lock. On each setup I get error E8. Support says its an unspecific error and then closed the issue three times in the last 6 month. I asked if the lock might be broken, but this question has just being ignored.
Error 8E happens also to me 80% of the time… then insisting and insisting sometimes it connects successfully… and it stays connected for few hours… then disconnect again.
I don’t think it’s broken… it’s their MQTT implementation that’s orrible (unless you have other issues).
Their standard support is totally useless… they just do copy and paste of predefined answers and eventually ask to return the product when they don’t know what to say
Also the support level in this forum, that should be a developer forum, is totally absent… we are alone…
This is offtopic here. If you want to discuss it, please post in the correct thread. It’s also wrong because we have tested it and it works in 172.16/12 networks without problems, so it’s not a general problem but an individual one. Also there is not restriction in the firmware why it should not work.
This is off topic and wrong too. Of course the bridge works with 4th gen devices. And of course the devices are stable. As usual with a launch of a new product, there are a few minor bugs that will be sorted out with upcoming firmware updates.
As mentioned already several times, please respect the rules of the forum and stay on topic. Thank you.