Geofence not working for my Opener but is working for the Lock

[Brunink (Mattijs Brunink)]

As you can see the geofence is not working on my device for my Opener but is working for the Smart Lock. On an other device the geofence is working for Opener.

What do I need to do?

[Stephan (Stephan Lendl)]

Please send a log-file with a short description of the problem and the exact time when it occured to our support team at contact@nuki.io, so they can check the details of what happend.

How to send a log-file

If we ask you to send a log-file please always only do this via e-mail or private message! Open the hamburger menu of the Nuki App and select Help at the bottom of the list: [log-file_help] Scroll down to the Error log section and press Send error log. (For more information in the log, enable Debug mode and repeat the process that caused the problem before sending the log.) [log-file_debug] This will open an email draft with the log-files attached. Please include a short description of th…