No Connection with FritzBox 7590AX FRITZ!OS 7.57 2,4 WLAN and Nuki 3.0 Pro Firmware 3.6.9.
Habe das Schloß heute erst in Empfang genommen und bin erst hier auf dieses Problem aufmerksam geworden. Schicke das Teil gleich wieder zurück, ist ja traurig nach so einer langen Zeit noch keine Lösung parat zu haben, die nicht BETA ist.
Have the lock today only in receipt and have only become aware of this problem here. Send the part right back, is sad after such a long time to have no solution ready, which is not BETA.
Auch eine Verbindung über eine Nuki Bridge schlägt fehl. Das Nuki Smartlock 3.0 Pro ist definitiv nicht online zu bekommen. Retoure ist beantragt, mit Verweis auf dieses Forum (tink).
Also a connection via a Nuki Bridge fails. The Nuki Smartlock 3.0 Pro definitely cannot be brought online. Return is requested, with reference to this forum (tink).
The Bridge is not affected by the same power saving problem caused by the latest Fritzos firmware. In fact, when the smart lock 3.0 does not connect directly to the Fritz, I worked via bridge. Not even in the official version. If it doesn’t even connect to the bridge I think there is some other problem
I can confirm that the reconnect problem still exist with firmware 7.57 for the FritzBox 7590AX.
Firmware 3.7.7 for the Smart Lock 3.0 has just been released. It contains the fix that has already been in beta and solves the problem temporarily. There is no need do change any settings on the Smart Lock. Just update the firmware.
We continue to work with AVM on eliminating the root cause of the problem at their end.
unfortunaly the new Smart Lock Firmware 3.7.7 again has the reconnect problem with my FritzBox 7560. The Beta Firmware 3.7.4 in combination with energy saving option medium has worked fine with my FritzBox. So I was happy to hear, that the problem is solved and installed the new Smart Lock Firmware.
My FritzBox has become an Update on 2023-09-06 (Fritz OS 7.30). Before and after this update the Smart Lock Beta Firmware 3.7.4 has worked. Then I installed Firmware 3.7.7 and have the old problem again. I even set the energy saving option to automatic, because you wrote that there is no need to change any settings on the Smart Lock.
On the short term for me the best would be, if I could roll back the Smart Lock Firmware to 3.7.4. Is it possible?
And for the long term: Are there other users who have experienced the same? Will there be a general solution for the Fritz Box 7560?
Well, this explains my problems with the Nuki 3.0 Pro Remote connection.
I’m using a 7590AX (channel 11) running 7.57 with a lan bridged 3000 AX (channel 1) still on 7.41 .
When the lock is connected to the 7590 remote access doesn’t work, when it decides to switch to the repeater it does.
Is there an ETA for a fix.
This thread was created in April with no fix avaible 6 months later.
Only reason I bought the pro was to prevent having to use a bridge, which I now still have to order.
I think it has nothing to do with router types, neither router firmwares.
I’am facing very similar issues on 3.0 Pro. I am also running multiple smart devices and Nuki is most unstable remotely.
Whole this thread sounds like blind guessing, without any traces, logs - no relevant data.
I am open for cooperation in solving this issue. I can provide traces, logs, remote access - as I have it only as demo set on my table. Seriously, there must be 99.9% success rate.
I am giving it last chance personally (and last week).
There are some news from AVM:
Customers that own a Fritz!Box 7590AX can now contact AVMs customer service and will get access to a LabPlus firmware which has a fix for the connection & stability problems with a Nuki Smart Lock 3.0 Pro.
We could not reproduce the problems that we saw with Nuki firmwares 3.6.x with this LabPlus firmware anymore. Users with firmwares >3.7.7 should not notice any changes as this firmwares automatically apply a fix for the problems. If you still experience problems we highly recommend to install the LabPlus firmware and report back if your problems have been solved.
According to AVM also the Fritz!Box 6660 Cable and 5530 Fiber are affected will receive a LabPlus firmware soon.
Like I wrote in an earlier post, I had simillar problems with my FritzBox 7560. With the support of Jürgen I had done the following steps, which helped! Now the WLAN Connection between the SmartLock and the FritzBox Router is stable.
FritzBox: WLAN Channels: Chose a fixed channel (instead of Automatic)
