My Nuki Software Bridge is up and running. It is connected to the Nuki as well. Unfortunately the server can’t connect to the bridge, see screenshot.
If I try to maintain the Nuki via the Nuki Android App I get the error 506.
Software Bridge v1.4.6
Nuki on v2.6.0 (I think, where can I see that actually?)
Thanks in advanced!
Zefau
The log states the following warnings
2019-08-31 08:16:02,585 - [WARNING] BleConnection .BB:62 - [54:D2:72:45:XX:XX] dismissing ble failure 133 as we were never connected!
2019-08-31 08:16:02,849 - [WARNING] BleHandler .gU$a:1 - [54:D2:72:45:XX:XX] operation timeout reached for JK{data=kD{nukiId=35xx9, operationType=3, priority=5}, result=tO{error=false (500), nukiId=xx, generatedBy=0, lockState=65535, nukiState=2, currentVersion=null}, error=false, canceled=true, retry=0, creationTime=1567232142827}
and
2019-08-31 08:14:48,353 - [WARNING] SocketHandler .sU:7 - !!! BUG AHEAD: returning default key value for operation: UK{data=FD{macAddress=‘null’, deviceType=0, operationType=1, priority=0, transactionId=0}, result=WO{error=false (500/0), nukiId=0, generatedBy=1, transactionId=0}, error=false, canceled=false, retry=0, creationTime=1567232088202}
@Zefau Sorry for the late reply: I will PM you where you can send the complete log.
Regarding FW version You can find this at “Manage Smart Lock”.
I have the same problem. I’m not a developer, but the customer service will not help me, so can someone please do something? My bridge worked fine for 2 months, no issues, then all of a sudden it stopped connecting to the servers. When I try to change the settings, the Wifi networks don’t show anymore and so I tried moving the bridge and it found some networks, but sporadically only. I have full Wifi wherever I am in the house, so that isn’t the issue. When I manually enter my SSID and password, it says it can’t connect and it seems like the bridge simply can’t connect. Even after I pair it with the lock, in the connection, it shows my bridge not connected to anything. Please help. I have been locked out my house before without a phone and no one could open the door remote because of this.
@MatthiasK you seem to be very knowledgeable on this forum, what can I do? I live abroad and this lock is for my other house, I need to fix this
@shangsfanclub As your description sounds like your bridge is not even connected to your Wifi and so always offline for that reason: Did you change anything in yor Wifi-setup (new router/access point)? Could you test if you have the same issues with another Wifi (e.g. a hotspot from your smartphone)? This could help in ruling out a compatibility issue.
If it really comes down to a general problem with the bridges wifi-module you would need to have to contact the support via https://nuki.io/en/support-request/ or contact@nuki.io to check regarding a replacement.
Thanks for the quick reply. I guess I’ll try and sort it out with customer service, but they are just giving me the usual “have you tried turning it off and on again” and I’m running out of ideas
It’s indeed not connecting to Wifi, as it refuses to find any networks, even my phone can find a bunch. And when it finds one, it can’t connect to the server
When best try first if it has the same behaviour with a local hotspot next to it.
Exact same issue. Started a moth or so ago.
Mine however IS connecting to Wifi.
Ive had a new Hub sent by customer services, same issue.
Ive tried on new wifi. Same issue.
This worked fine since purchase in May then just stopped.
I notice my hub lights up ALOT and the light stays solid as if its looping back to maintenance mode on its own. It never used to do this, only ever flashed when the lock made a demand. Now its flashing or light up all the time.
Please help!!!
Hey, got the same problem since a couple of weeks ago. I have connected my bridge with Loxone (smarthome) as well and in addition get the response that the API cannot connect. I believe since it just happens recently and was fine for the last 2 years (Nuki 2.0+bridge) that there was recently a firmware update which had some unexpected side effects. Everything I checked for my side shows no difference made.
This happened with SmartThings and unfortunately i had to delete the integration. Something in the latest firmware made the connection totally unstable and broke what was a brilliant automation
I dont think Nuki will be bothered in fixing it. Sadly you will probably need to find an alternative
Exactly same. Did all even new Bridge, other ISP Router etc, 10 x Reset, worked for 1.5 y then it slowly started with no push then no remote. BT other side works well. Im very angry, CS cant help, gave 40% coupon for new hardware.
Same thing here, bridge and opener are mostly unreliable. Long time Nuki user. Hope new firmware will fix the issue soon since my opener has become worthless this way. Filed a support ticket, hope they will be in touch soon.
Hello everyone,
this is a duplicate of Using app remote is slow and fails regulary, local usage is fine - #7 by gianluigi.proserpio so I’m closing this thread. Thanks
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