Hi,
I have also had a similar problem for several weeks, I have 3 devices in one house and 2 others in another (both with fritzbox routers) and when I start the Nuki app the status of all 5 devices systematically remains in “loading” for a long time and often ends up going offline. At that point I have to restart the app and hope that this time it is the right time. Since 2 of the 5 devices are shared with other people, they have also reported the same problem to me. For some of these people who are not used to restarting their cell phones daily, it is no longer possible to access the 2 devices until they restart their cell phones.
Considering that the problem started at the same time in two separate houses and that it involves several users, I would rule out that it is a problem in these contexts.
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