That’s on its way
Actually unclear if it has gone or not, as it’s been gathering information for what seems an abnormal time. Let me know if I need to try again.
We had to temporarily remove the release from the public beta as we found an issue while updating the app under certain criteria.
This addresses the issue reported by @twynne (thank you for reporting).
Thanks. there also seems to be an issue with constant prompts to unlock as I’m ‘near the lock’ but I’m actually at home! And the Apple watch has completely stopped notifying when entering the geofence.
Firmware 3.8
App 2023.9.2 2446
The app is nonetheless constantly nagging about Bluetooth despite Bluetooth being fully enabled on iPhone and the app showing connectivity all fine.
Also just let the app update and my lock is gone again. 
Got it back after force quitting the app. If these issues aren’t present in the production app and firmware, is it worth me moving back to that?
From which version did you update again?
The issue will be fixed with the next version. Keep you updated.
Versions are in the post above.
Version 2023.10.1 (2454) is available as of now, fixing the upgrade issue.
We’ll have a look into this.
Same here since ios 17
sometimes the messages come hours later on iphone
I’m now starting to wonder if there’s a wider Bluetooth issue with this release of iOS, as I’m getting similar spurious notifications from Tesla. I’ve logged with Apple but no response as yet.
Hi Nuki team
Not sure at what release it stopped working, but the Apple Watch app seems completely broken now. I no longer get notifications when entering the geofence, and the lock doesn’t appear to auto unlock on approach of the watch.
If this is a known issue, was it advised somewhere in release notes? And what is the procedure for exiting the beta on lock and all Apple devices and restoring to production firmware and applications?
I just want it all working again.
@twynne please check for the given Smart Lock the “Smart Notifications” are enabled: are all settings enabled or all settings disabled/grayed out?
Further please check if notifications for the Nuki app are enabled in the Settings app. We’re looking into the issue with the notifications as this could be also related to iOS 17.
You can opt-out for the iOS beta via the TestFligh, for the Smart Lock beta have here Beta Application Form - Nuki.
Edit: Test → TestFlight
Hi
Yes, all smart notifications are enabled. All iOS notifications are also enabled for the Nuki app.
Any news???
What problem are you facing? Please reach out to your customer service via Help → Contact customer support, with additional screenshots if available and a short note to forward the request to me including a problem description.
I mean the problems that the smart notifications don’t work on either the iPhone or the Apple watch… even with the latest beta it still doesn’t work. I just want to know if the problem is being addressed and if there will be an update at some point. The problem has existed for a long time now.
We’re double checking the issue. Unfortunately I can’t give you an estimate when we have results.
Sorry for my late reply, the current beta and our next release contains a bugfix for the Smart Notifications, please post your experience here: APP UPDATE: Nuki iOS App 2024.2.1-Beta (Improved Shortcuts) / 2024.2.2 / 2024.2.3.