APP UPDATE: Nuki iOS App 2023.10.1-Beta

We released a new iOS app version 2023.10.1-Beta.

What’s new?

2023.10.1 (2448) 18.09.2023

We removed the “Today view” widgets, as Apple deprecated the older type of widgets.


  • Now, you can grant access to your door by sharing the invitation code or scanning the QR code
  • To indicate protected areas in the Nuki app we’ve introduced a lock icon
  • We’ve optimized the menu to provide better support when adding new Nuki devices


  • Performance optimizations and bug fixes

2023.10.1 (2451) 19.09.2023


  • Minor bugfixes for adding new devices.

Please update your Nuki app and share your experience.

Since this auto installed on iOS, my lock disappeared. How do I get it back please (urgently?)

Please make sure you selected the correct view by tapping on the Nuki logo - where you can switch between your favorites an all devices. If the problem still persists, please reach out again.

I tried that yesterday, but the lock was just ‘gone’ from the app. I sent a screen grab using the Testflight feedback process.

Today it has just reappeared. I literally just opened the app, changed nothing else.

Thank you for your response. Just saw the screenshot. Did switch iPhones via iCloud backup?

We have a look into this.

Nope, same iPhone, no backup or restore involved.

Can you please send us you app log via Help → Contact customer support. Please add a short note that the support request should be forwarded to me, thank you very much!

That’s on its way

Actually unclear if it has gone or not, as it’s been gathering information for what seems an abnormal time. Let me know if I need to try again.