Hello, I have an timeshift between smartlock found and auto unlock of 12-18seconds.
This leads through the issue that I need to wait at least 5-10sec in front of the door to wait until it gets unlocked.
This is much to long as within this time I’m able to open as well with a normal key.
One of the two devices triggers the geofence faster than the other!? Example: i get a notification for the smart lock before driving into my garage and 30s - 1min later the notification for the opener follows.
Should’nt they appear/trigger exactly at the same time? They booth have the same range and geofence settings. Maybe this is the similar issue like @Jochen_Mueller described, just with two devices?
The RingToOpen Notification will not be deleted from phone
After i have used RingToOpen to open the door, the notification dont disappears on the phone. But when i look into the app and click on the opener -> no RingToOpen is active -> correct i have triggered it.
Ring2open is activated due geofence. And worked normal. But when I start the app 6 hours later and go into the opener config. First it tells me ring2open is active and time is decrease. After about ten Seconds later ring2open disappear and the normal open shows.
@Jochen_Mueller Thx. We are investigating reports with AU issues for Smart Lock and Opener at the same time, so please - if possible - send a log-file with a short description of the problem and the exact time when it occured to our support team at firstname.lastname@example.org, so they can check the details of what happend.