"Your account forbids the execution"

[Yossi_Turjeman]

Hi There,

Hi,

We have a Nuki Web account with Advanced API Integration (Short Rental) set to Live .

This account was working correctly with our SaaS integration (PMS named SIBO), but starting today all REST API calls return:

403 {“detailMessage”:“Your account forbids the execution”}

Details:

• OAuth2 token is freshly generated
• Scopes requested:account notification smartlock smartlock.readOnly smartlock.action smartlock.auth smartlock.config smartlock.log
• Webhooks are working (204 responses visible in Nuki Web)
• Integration status in Nuki Web shows Live
• Other Nuki accounts connected to the same SaaS work with the exact same flow

Even simple GET /smartlock fails with the same 403, so this does not appear to be a scope issue.

Could you please check whether Advanced API execution / REST entitlement is disabled or blocked for this specific account and re-enable it?

The account used to work and nothing was changed on our side.

Just in case the Nuki account id is 1677429879

[Yossi_Turjeman]

Guys, we need a response, its a PMS (property management system), with customers who are arriving and connot get in, this is very bad. please.

[andrew.oconnell]

Hi Yossi,

We’re unable to provide help with customer support issues on this forum.

As an SHS customer you can get in touch with business-support@nuki.io. Please provide them some examples of your requests, the timeframe and IP address from which these requests have been sent.

Kind regards,

Andrew