We have recurrently been seeing locks reported as “unavailable” (“nicht erreichbar”) in Nuki Web, despite their connecting seemingly being okay:
- Bridge is
- Bridge is paired to lock
- App shows lock as available, even remotely
serverStateof 4 instead of 0 for the respective lock
As Nuki Web seems to hide the “Jetzt aktualisieren” link for locks that are deemed offline, I can only trigger a sync via the Web API. This usually works, and the lock is then displayed as online again. If I don’t trigger a sync, the lock sometimes comes back online on its own, but sometimes stays unavailable for multiple days.
I would already be happy if you could show the “Jetzt aktualisieren” button irrespective of the connection state, so I could use it to bring the locks back online, but obviously finding out the root cause for this behavior would be even nicer.