Very big issues after switching to standard time

Discussion Questions
1

Hello,

I have a Nuki Smartlock 2.0 with Beta software 2.6.3. Yesterday night, after switching from DST to Standard Time, the lock stopped connecting to the bridge and to the Keypad, it only works locally with the iPhone App.

I have tried to reset it, it will connect correctly to the bridge but after that it says that it’s not connected. Same things happens with the keypad (it will connect in configuration phase and then it stops working).

I also have an opener connected to the same bridge, and it’s working correctly, so it’s not a bridge issue.

What I can do?

2

Please contact customer support under contact@nuki.io.

3

Already done it but no answer after 48 hrs. Ticket 82621

4

Issue has been solved by itself yesterday. Don’t know what happened though, but now it’s working correctly again