We have been using 2 Nuki’s since years and are very happy with it.
The last 6 months, we face issues when using the Nuki remote (i.e. not using Bluetooth directly to the locks).
Our issues
- A few times a week, the Nuki app is not able to reach the Nuki’s. It sometimes takes 20 s, and sometimes you need to restart the app again because it never reaches the Nuki’s.
- Sometimes, the app is so slow that adding a new users fails because of a time out.
- Locally, everything works perfect.
My questions:
- What to do?
- What to check?
- Could it be that Nuki generation 1 is getting to old to be responsive enough? We see that the bluetooth connection to the bridge is considerable worse than the Nuki of generation 2 although it is much closer.
Our environement:
- Nuki generation 1 (I think… ), firmware 1.14.1; 2 m away from the bridge, orange or green connection status, RSSI = -75 to -85
- Nuki generation 2 with door sensor, firmware 2.15.3, orange connection status, RSSI = -67 to -72
- Bridge, firmware 2.18.0
- Most users use the Android app
- FritzBox router on VDSL
What we did so far:
- We placed a Fritz wifi repeater 1 m away from the Bridge.
- We recently switch the powersave of the wifi of the bridge to moderate (as there is a known conflict with the powersave of the bridge when using a Fritzbox, see elsewhere on this forum)
- We monitor the reachability of bridge and Nuki locks by running a script using the local bridge API (about 1 time a day it reports that it cannot reach the bridge within 10 s)
- We monitor the reachability of the bridge from the Nuki cloud by running a script using the Nuki web API every minute (once every few days it reports that the bridge cannot be reached).
- We used to have 2 bridges (gen 1 and gen 2), but discoverd that the old bridge has a better connection to the old Nuki. So now we use only 1 bridge, the old one.
Any help is appreciated !