Urgent help need from nuki: Given Smart lock ID is not valid

[kobbybest (Olivier ANDRE)]

Hello,

I buy two new smartlock4 pro white color from amazon.fr (i’m french)
when i try to register my smartlock with Smart Lock ID => Given Smart lock ID is not valid
the other smartlock, no problem.
I read smartlock id on the box and is the same on nuki web
Please help me register my smartlock4 pro, i can’t buy Nuki Guarantee Plus on this smartlock

Regards.

[kobbybest (Olivier ANDRE)]

Can someone from Nuki help me?

[Okko (Okko Hellweg)]

Dear Oliver ANDRE,
Please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

This forum is focused on developer related issues.

Thanks for understanding.