Hello,
I’m having trouble connecting my Smart Lock Ultra to Apple Home.
After scanning the QR code, Apple Home asks me to configure the lock and select its home location. After a short waiting period, I’m prompted to add a “non-certified device.”
When I confirm this, Apple Home attempts to add the device, but the process eventually times out.
I previously had a Smart Lock Ultra successfully connected to Apple Home via Matter/Thread. However, I disabled Matter some time ago because I wasn’t using it. Now I’m trying to add the Smart Lock Ultra again so that I can use the Keypad 2 with NFC, but it suddenly no longer works.
My setup:
- Matter/Thread Controller: Apple TV 4K (3rd generation, 128 GB)
- iOS: Issue occurs with iOS 27 as well as the previous version, iOS 26.6
- Other Thread devices are connected to and working successfully through the same Thread controller.
Could you please advise what might be causing this issue and how I can get the Smart Lock Ultra connected to Apple Home again?
Thank you!