Smartlock offline - Bridge disappeared

I have Nuki 2.0 and opener. All was working, but both are offline since yesterday. When I check connection status, I noticed that the Nuki bridge just disappeared from the diagram, it does not show it as offline, it just is not there at all.
What could have caused it and how to fix it? I am 2.000km away from the lock, which is not really helping.

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This isn’t a support forum, so you’re best off trying to contact support through the official channels. If you’re unlucky, your bridge may have died like the ones here.

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