I have Nuki 2.0 and opener. All was working, but both are offline since yesterday. When I check connection status, I noticed that the Nuki bridge just disappeared from the diagram, it does not show it as offline, it just is not there at all.
What could have caused it and how to fix it? I am 2.000km away from the lock, which is not really helping.
This isn’t a support forum, so you’re best off trying to contact support through the official channels. If you’re unlucky, your bridge may have died like the ones here.
i have exactly the same issue. i can access my rooter and see that the bridge is online but it wont appear in my Nuki connection status for neither the smartlock nor the opener. now i am thousands of km away from home and cannot controll my door anymore!! big problem! what can I even do?? and why does this happen???
What helped was to take the nuki hub off the socket and the after few seconds back on and it came back online. For this reason i purchased a smart plug, so I can remotely turn the socket off and on in case this happens again.
it simply must not happen. period. i have no control over the lock anymore now until i am back home in 2 months. it’s ridiculous.
I had the same issue like many others. Solution: Use a smart plug like the one from Philips Hue. Whenever this happens, put the plug in offline and again online mode, done. It seems to be that the bridge needs a restart every 1-6 month.